Vita Student
Vita Living
House of Social
Union
Location: Alderley Edge
Weekly Contract: 35 hours per week
Salary: £21k per annum
Contract type: fixed term (12 months)
Introduction
Over the last decade Vita Group has redefined the rental market, reinvented student living and regenerated neighbourhoods, creating thriving communities and remarkable new places.
The Opportunity
As we prepare to cover a maternity leave, we are seeking an enthusiastic, organised and professional individual to join us as receptionist for our group head office. This front of house role is really valuable to us and plays a massive part in creating a great first impression, and, most importantly, maintaining a brilliant working environment and atmosphere.
As well as acting as the first point of contact to our visitors, the Receptionist will support the smooth day to day running of the office, providing a friendly and efficient internal customer service to colleagues in a fast-paced environment.
Key responsibilities:
Front of House
* Create a brilliant arrival experience - provide a friendly welcome to all visitors and colleagues.
* Take pride in the reception and meeting room areas to ensure a tidy and welcoming appearance.
* Oversee meeting room bookings.
* Preparation for external meetings inc organising & providing refreshments as required.
* Direct inbound calls.
* Organise ad hoc hospitality and travel as required.
People
* Provide excellent customer service to your colleagues, supporting with queries and establishing standards and procedures that remove barriers to being able to work efficiently.
* Post communications on Viva Engage, the Company’s internal comms platform.
* Be responsible for first aid in the workplace.
Operational
* Manage incoming and outgoing post and packages including daily courier drop offs and collections.
* Audit and log office maintenance issues and liaise with approved third parties to resolve.
* Manage courier systems, stationery and general office orders and other third-party suppliers as necessary.
* Purchase office supplies as necessary.
* Be the primary point of contact for the property’s authorised contractors and assisting when required.
* Coordinate contractors carrying out planned maintenance work.
* Fully understand the fire, emergency and health & safety procedures of the workplace.
* Ensure that all potential and real hazards are taken care of immediately and reported appropriately.
Other
* Carry out a range of administrative tasks as required to support all functions of the office
* Support with miscellaneous business projects as required
Requirements
The ideal candidate will possess the following list of skills and experience, but most importantly, a positive attitude, fantastic interpersonal skills and an understanding of the importance of this role in creating a great working environment:
* You’ll possess a friendly, welcoming disposition and be comfortable and confident in communicating effectively with a wide variety of people and clients.
* You’ll be one of the team, but, as you’d expect, you’ll spend much of your time stationed at our front desk, so you’ll need to be comfortable working independently with minimal supervision and making decisions when necessary.
* You’ll have high standards, and care about creating a great first impression and working environment by keeping up an immaculate appearance of our reception, communal areas and meeting rooms.
* You’ll be self-motivated and be proactive during quieter spells
* Strong prioritisation and organisational skills, and a responsible approach to handling confidential information.
* Proficient IT skills
* Previous experience in a front of house/ customer facing role
What we offer
* Free breakfast and lunch in our on-site community hub
* Onsite parking
* Seasonal parties
* Vibrant, social working environment
* Tickets to Stockport County FC
* Perkbox - giving you instant 24/7 access to hundreds of perks, including free drinks, cinema tickets, shopping discounts, employee assistance program, fitness classes, learning courses and much more.
Hours
Monday to Friday 9am to 4pm
About Vita Group
Vita Group is an intelligence driven platform creating tomorrow’s urban living. Specialists in urban regeneration and accommodation which delivers best-in-class service, Vita Group’s mission is to create environments in which people can thrive. To deliver against this mission, Vita Group seeks good people who are passionate and positive and strive to deliver our best-in-class experience, they operate with foresight and can communicate effectively.
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