Sales Support Administrator (x 2) - Permanent - Preston (PR2) - £28,000-29,000 per annum KPI Recruiting are proud to be supporting a reputable company based in the Preson area, seeking a Sales Support Administrator to join their team on a full-time, permanent basis. Delivered customer support through phone and email, responding promptly to enquiries Advised customers on products, prepared quotations, and resolved technical or usage issues Developed and sustained strong relationships with B2B clients Processed sales orders for bespoke products accurately within the ERP system Managed complex orders involving detailed measurements, including converting imperial units to metric Interpreted customer drawings using CAD software while maintaining an extensive technical product range Oversaw orders from initial placement through to completion, addressing any after-sales queries or complaints Investigated order-related issues such as missing deliveries, liaising with couriers and arranging replacements or refunds when required Coordinated with internal teams to resolve order discrepancies and maintain high levels of customer satisfaction Contributed to team meetings by sharing ideas to enhance sales processes and customer service standards Working hours between 8:30am and 5:30pm, totalling 37.5 hours per week. Company Benefits: 25 days annual leave plus Bank Holidays Performance-based bonus scheme Free on-site parking Pension plan and health benefits Childcare vouchers and cycle-to-work scheme Ongoing training and development opportunities Employee discounts Opportunity to earn additional holiday for 100% attendance APPLY NOW! or contact the Commercial Team on / Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted INDCOM