Customer Service - Personal Banker
Location: Filton, Bristol
What you’ll do
* You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
* We’ll look to you to proactively find ways to continually enhance our customer banking experience.
* We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
* Complete general banking requests such as payments, balance enquiries and transfers.
* Help customers understand the different ways they can bank with us and the range of services we can offer.
* Identify opportunities to help customers with simple financial products and collaborate with other teams to provide a seamless customer experience.
Day-to-day you’ll be
* Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
* Completing general banking requests such as payments, balance enquiries and transfers.
* Helping customers to understand the different ways they can bank with us and the range of services we can offer.
* Identifying opportunities to help customers with simple financial products and collaborating with other teams to provide a seamless customer experience.
How we’ll reward you
* Competitive salary starting at £26,010 pro rata for the hours you work.
* A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits.
* A generous holiday entitlement of 33 days pro rata for hours worked.
* A monthly contribution to your retirement fund.
What else you need to know
Working pattern: You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Learning journey: Your journey starts with a comprehensive training programme where you’ll gain a range of new skills. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Skills you’ll need
* A passion for customer service and strong attention to detail.
* The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
* Strong interpersonal skills and the ability to work well as part of a team.
* The commitment to develop new skills and responsibilities.
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