🚀 Role: Service Designer – Transforming the Future of Out-of-Home Delivery
📍 Location: London Hybrid – 4 days per week in the office
đź’· Salary: ÂŁ70,000-ÂŁ90,000 DOE + fantastic benefits
đź•“ Start: ASAP
💬 “What if you could help redesign how an entire nation interacts with parcels?”
That’s the challenge on the table. Our client is building something big, a next-generation out-of-home delivery experience connecting lockers, shops, and collection points into one seamless network, and right at the heart of it is Service Design.
We’re looking for a Service Designer who can see the whole picture, not just digital journeys, but the real-world complexities where customers, technology, and operations all meet.
✨ You’ll be:
🗺️ Creating end-to-end journey maps that bridge customers and operational teams
🤝 Partnering with product managers and field teams to bring consistency across every touchpoint
📲 Designing service patterns that work across devices, networks, and real-world locations
🔧 Blending creativity with practicality making services that actually work for millions
This is a priority role within a large-scale UK transformation, the kind that doesn’t come around often. It’s about modernising how parcels move, connect, and deliver across the country and making that experience effortless for everyone involved.
💡 If you’re a systems thinker who loves bringing structure to complexity and purpose to design this is your chance to make a national impact and elevate your career to the next level.
📩 Ready to design the future of delivery? Let’s talk 💻📲