We require market research call centre interviewers to work from home on a Worker contract (UK based) - to start 8th September 2025.
In order to apply for this role you must complete our online one way video interview by following this link.
The interview can be completed in your own time and you must upload your CV at the start of the interview. Only candidates who complete this online interview will be considered.
In order to apply for this role you need to be able to work a minimum of 15 hours per week.
Self employed (Worker status)
You will be required to work a minimum of 15 hours per week between the hours of:
Monday to Friday: 9am - 8pm
Saturday: 10am – 6pm
Start date: 8th September 2025
Start rate: £12.21 per hour (+holiday pay at 12.07% (UK based) - self-employed on Worker contracts
Acuity Research & Practice Ltd is a market research company specialising in social housing research. We currently have an exciting opportunity for enthusiastic telephone interviewers to work from home.
The role will suit someone looking for flexible work that can fit around other commitments.
Acuity is commissioned by social landlords to contact their residents and carry out customer satisfaction surveys, we do NOT carry out 'cold' or sales calls. For more information about Acuity please visit
Job Description
As part of the Acuity team, you'll be joining our group of fantastic telephone interviewers, delivering first-class service to our clients who wish to understand their resident's opinions and needs.
Using your own computer/laptop (NO macbook/chromebooks) /headset and internet connection you will be making calls through your computer and conducting surveys through our online systems. Full training is provided on the use of these systems as well as interviewer training - MUST BE AVAILABLE FOR TRAINING ON 8TH SEPTEMBER 2025.
Working on a variety of different survey topics from repairs, complaints, anti-social behaviour issues and general satisfaction, you will receive a full briefing on every survey you will be working on.
You will be connected (though Microsoft Teams) to the CATI Team and to the wider interviewing team for support, help and guidance; you're never alone
You will be given regular support and feedback.
Interviewers status will be on a self-employed basis on a 'Worker' contract for UK based interviewers, invoicing Acuity on a monthly basis. A worker contract will be provided for signing at the start of the work.
WHO WE'RE LOOKING FOR?
Experience in a telephone customer service role is essential and Acuity will provide full market research interviewing training and support. In order to apply for the role, you must have a computer/laptop (windows only with adequate specification), a good broadband connection and a headset. We are looking for applicants with excellent interpersonal and communication skills who can work evenings and Saturdays. The main skills are focusing on the needs of the customer, remaining impartial yet supportive, listening to resident's issues, capturing information succinctly and accurately and the strength of character not to take offence when residents are impolite.
DESIRABLE KNOWLEDGE AND EXPERIENCE
* Experience in a market research service/call centre environment/telephone customer service
* Experience using computers and Microsoft systems
* GCSE English and Maths
* Strong IT skills
* Other languages desirable to translate surveys
SKILLS AND ABILITIES
* Good communication & people skills, confident telephone manner
* Fluent in written and oral English essential and other languages desirable
* Attention to detail
* Ability to handle confidential and sensitive information
* Good typing skills
* Self-motivated, with ability to organise and plan own work
* Ability to work within deadlines
* Ability to input data accurately and maintain office data systems
* Ability to use own initiative when appropriate and refer to manager when in doubt
PERSONAL BEHAVIOURS AND STYLE
* An enthusiastic 'can do' approach
* Prepared to work flexibly - including some evenings and Saturdays
* Commitment to producing high quality work
* Commitment to Acuity's policies and procedures
* Keen to learn and be part of an expanding team
WHAT'S IN IT FOR ME?
There are many benefits to working with Acuity, not only are we a company who has been in operation for over 25 years but we are a really friendly bunch. We have a wide range of interviewers and our head office team have all been telephone interviewers at some point in our research careers, we're always on hand to help.
* Full and regular training and feedback
* The ability to work from home
* Flexible working pattern
* Full training and support
* Holiday pay
Part-time/full-time hours: 15+ per week
Work Remotely
* Yes
Job Types: Full-time, Part-time
Expected hours: 15 – 35 per week
Benefits:
* Casual dress
* Work from home
Application question(s):
* How did you hear about the position?
* Do you have a windows based laptop/device to work from?
* Can you commit to 15hrs a week and available for training 8th Sept?
Experience:
* telephone customer service: 1 year (required)
Work Location: In person