Role Purpose To assist the Highways team by providing an inspection, monitoring, and public liaison service relating to the borough’s highway network. The main responsibilities will include completion of visual inspections of the highway assets to identify defects and raising works orders with the Council’s contractors or defect notices with utility companies to arrange suitable repairs. Responsibilities Research, resolve or refer enquiries concerning matters relating to street inspection activities, ensuring that issues are dealt with in accordance with current procedures, specifications, policies, and legislation. Deal with Councillors, members of the public, representatives from other organisations and other Council staff using agreed management and reporting systems. Undertake inspections of the highway assets, identifying defects and ordering suitable repairs using appropriate guidelines whilst demonstrating an awareness of financial processes and budget control. (Some of this work will require attendance at weekends and outside normal working hours) Liaise with contractor’s representatives to monitor contractors’ work and processing of invoices. Produce and process all works’ requests and defaults arising from site inspections and performance monitoring functions. Deal with rechargeable works enquiries and raise works instructions as required. Investigate and report on all claims submitted by users of the streets in the Borough. Where necessary assist in the preparation of legal proceedings, providing witness statements and attend Court to give evidence. Perform appropriate enforcement duties to ensure that activities associated with the public highway, the local environment and its associated assets comply with current policies and legislation. Where necessary assist in the preparation of legal proceedings, providing witness statements and attend Court to give evidence. Participate in the operation of the emergency procedures for dealing with urgent problems, including Winter Service duties, both during and outside normal working hours. Requirement Has an appreciation of quality management techniques and has the ability to work within defined quality systems. Has an appreciation of highway, contract and related law and the ability to apply that knowledge. Has an appreciation of financial control and of local authority financial regulations and how they should be applied in the various circumstances encountered. Has an appreciation of performance indicators, service standards and specifications. Suitable experience of highway maintenance and / or utility company operations. Experience of developing working practices to adhere to the business needs and statutory functions. Experience of managing difficult and contentious issues arising with members of the public, contractors, utility companies and Councillors. Qualifications Have attained accreditation in accordance with the Qualifications of Supervisors and Operatives Regulations under NRSWA 1991 (or has a willingness to attain). Have attained accreditation in accordance with the LANTRA Highway Safety Inspector training (or has a willingness to attain)