About us
Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five‑star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
A bit about what you will do
This position is responsible for the day‑to‑day leadership and operational excellence across the restaurants, bars and room service. It requires a visible, hands‑on leader who supports teams during service, drives exceptional guest experiences, upholds luxury service standards and maximises commercial performance.
* Create an environment for success where team and colleague engagement is at a high level to compliment the service quality and great hotel product.
* Direct day‑to‑day staffing requirements, plan and assign work alongside the Fourth system, and establish performance and development goals for the team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
* Motivation is maintained through recognition, reward, training and development.
* Be consistently present within the outlets during service periods to lead operations and support teams.
* Drive a culture of service excellence through active floor management and visible leadership.
* Ensure all outlets operate efficiently while maintaining high standards of presentation, cleanliness, and atmosphere.
* Monitor guest journey standards and continuously identify areas for enhancement.
* Establish and achieve quality guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints, reviews and/or requests ensuring a high level of guest satisfaction.
* Manage local food and beverage marketing programmes for the hotel. Participate in and maintain system‑wide food and beverage marketing programmes and promotions.
* Maintain a departmental health & safety file within the department to record all training, risk assessments, safe systems of work, safety tours and equipment checks.
* Drive outlet revenue through active upselling and commercial awareness.
* Monitor sales performance and implement initiatives to increase average spend and guest capture.
* Analyse outlet trends and collaborate on promotional and activation opportunities.
* Support achievement of departmental budgets and financial targets.
* Monitor labour productivity and operational efficiency.
* Develop and lead the food and beverage sales plan to ensure all sales opportunities are maximised where possible to enhance revenue. Set and lead promotions that enhance the offering and create a unique experience for the guests whilst driving revenue.
More about you
* Strong leadership and motivational abilities.
* Clear communicator with the ability to interact across all levels.
* Driven to deliver outstanding and memorable guest service with a natural ability to inspire others to do the same.
* Proven experience in multi‑departmental budgeting and forecasting with a comprehensive understanding of all financial aspects.
* Excellent analytical and organisational skills with exceptional attention to detail.
* Proven track record in managing, coaching, challenging and developing large teams.
* Approachable and positive manner with a “can do” attitude.
* A smart and professional appearance.
* Proven experience in a similar position within a 5‑star hotel.
* Excellent standard of English, both written and spoken.
* Holder of an Alcohol License, Food Hygiene and Health & Safety Certificate.
What’s in it for you ...
* Competitive salary
* Holiday – 28 days holiday, enhanced after 5 years of service.
* Free meals on duty.
* Complimentary on‑site parking when on duty.
* Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
* Discounted employee and friends & family rates at Arora Hotels.
* Food and beverage discounts.
* Christmas gifts and employee parties.
* Introduce a friend scheme.
* Cycle 2 work scheme.
* UK attraction discounts @ Merlin Entertainments.
* Taste card.
* Life assurance scheme.
* Wage stream.
* Employee assistance programme.
* Arora star employee recognition.
* Long service recognition award.
Grow with us ...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
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