To support the day to day operation of a licensed gaming venue. Welcoming customers, keeping the venue clean and tidy and carrying out any minor repairs across the machines, while reporting more serious ones. Handling any customer concerns and keeping the venue legal by challenging anyone under 25. Cash handling, whilst being responsible for floats daily. Offering customer promotions.
This role will support the MSA Engineer in maintaining standards and driving sales and covering holidays.
1. Support and deliver company sales targets
2. Create an environment of top class customer care
3. Company operating standards are exceeded
4. Cash handling, ensuring all the correct checks are carried out in full
5. Maximise any business opportunity within the gaming centre
6. Promote the business to all customers new and old
7. Handle all customer complaints
Customer Service
8. Consistently identify and clarify the needs of the venue
9. Consistently strive to meet or exceed standards of service
10. Maintain good employee relations always
Security
11. To assist in security investigations as directed by senior management as and when required
12. To action security alerts as necessary
13. Carry out your duties in such a way as to minimise the risk to yourself or the cash equipment in your possession
14. Ensure the utmost security is maintained with regards to cash, machine keys and any other company property
15. Under no circumstances are cash or keys to be left unattended or with unauthorised persons
Health and Safety
16. To adhere to all company health and safety practices and procedures. In the event of health and safety issues arising, ensure appropriate action is taken through the company health and safety representative or other appropriate agencies
17. Report any potential hazards to your Supervisor
18. Ensure that all work undertaken by you conforms to current Health and Safety legislation/regulations
Communication
19. To attend meetings as and when required
20. To attend periodic business review meetings (1:1) with the Service Supervisor on agreed dates
21. To promote the company in a positive manner with internal and external personnel or at any other opportunity
Human Resources
22. To ensure that personal conduct is always of a manner that reflects favourably on the company and that a presentable appearance is maintained
23. To ensure a good working environment is established to obtain the maximum commitment of staff
24. To help identify and meet job related training needs in conjunction with the Service Supervisor
25. Attend meetings and training courses as required
26. Work efficiently and effectively with all peers and team members
33 days annual leave – you are required to work on bank holidays
Recognition scheme awarded each quarter and annually
Recommend a friend scheme – Put forward a friend to work for us to earn a bonus (Subject to T&C’s)
Birthday Leave (An extra day off for your birthday)
Enhanced Family Friend Policies
Company pensions above statutory level
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