Band 3 Administrator – Inclusion Thurrock NHS Talking Therapies
We are thrilled to announce a permanent vacancy for a Band 3 Administrator role to undertake general administrative and reception support across all teams at Inclusion Thurrock NHS Talking Therapies. This position requires a commitment of 30 hours per week, Monday through Friday, and is ideal for an enthusiastic and organised individual who is proficient with IT systems and eager to become an integral part of our fast‑paced team.
Key Responsibilities
* Welcoming and receiving patients for their appointments, consulting with members of team.
* Processing personal and telephone requests for appointments, telephone consultations, remote and face‑to‑face appointments and ensuring callers are directed to the appropriate team member.
* Registering new patients and referrals, checking all details for accuracy and entering them on our patient computer database.
* Taking messages and passing on information.
* Initiating contact with and responding to requests from service users, other team members and associated healthcare agencies and providers.
* Carry out administrative tasks, including sending and receiving emails from the Admin Team mailbox, ensuring confidentiality is maintained.
* Respond promptly to all incoming telephone calls and emails to ensure urgent matters are dealt with promptly, with messages recorded and relayed accurately.
* Monitoring any voicemails received and respond/action these promptly, including any appointment cancellations or rescheduling of appointments.
While this role does not involve working with clients in crisis, you will often engage with individuals who are distressed, anxious, depressed, or confused. It is crucial that you can interact with clients calmly and confidently while maintaining professional boundaries. Experience in a primary care or mental health setting is advantageous but not essential.
We are seeking candidates who possess strong time‑management skills and the ability to thrive in a busy environment. Inclusion Thurrock NHS Talking Therapies is a dynamic and growing service providing primary care mental health services throughout Thurrock.
Qualifications and Experience
* Knowledge of administrative procedures and systems.
* Excellent IT skills.
* Previous administrative experience.
* Experience arranging meetings / conferences and coordinating large events.
* Experience of data input.
Skills, Knowledge and Abilities
* Detailed knowledge and proficient skill in using all Microsoft Office applications (e.g., Word, Excel, PowerPoint).
* Ability to prioritise workload to meet conflicting deadlines.
* Effective written and verbal communication skills, able to communicate assertively and professionally with colleagues, service users and other stakeholders.
* Can maintain composure and effectiveness under pressure.
Please refer to the attached Job Description and Person Specification for full details.
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