We are looking for an organised and proactive Service & Contracts Coordinator to join a growing engineering business in a pivotal role supporting both customers and field-based engineers.
This is a fantastic opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in keeping operations running smoothly. You'll become the central hub of the service team, coordinating engineer schedules, liaising with customers, managing documentation, and ensuring service activities are delivered efficiently and professionally.
No two days are the same. One moment you'll be coordinating urgent customer requirements, the next you'll be supporting engineers in the field, updating service records, or helping ensure projects stay on track.
If you enjoy problem-solving, communicating with people, and being the person who keeps everything organised, this could be an excellent next step in your career.
What You'll Be Doing
* Coordinating and scheduling field service engineers across multiple customer sites
* Acting as a key point of contact for customers, engineers, and contractors
* Managing service-related documentation and maintaining accurate records
* Ensuring engineers have the information, equipment, and site access details they need to complete their work
* Monitoring ongoing service activities and helping to keep projects on schedule
* Supporting customers with enquiries and providing updates on service visits
* Assisting with quotations, service contracts, and general operational support when required
* Building knowledge of the company's products, services, and industry sector
What We're Looking For
* Previous experience in a coordination, scheduling, customer service, or administrative role
* Strong organisational skills and excellent attention to detail
* Ability to prioritise workloads and remain calm when managing multiple demands
* Confident communication skills with customers and colleagues at all levels
* A proactive and solutions-focused approach
* Comfortable using computer systems and maintaining accurate records
* Experience within an engineering, technical, facilities, maintenance, or service environment would be advantageous, but is not essential
What's on Offer
* A varied and rewarding role with genuine responsibility
* Opportunity to join a well-established and growing engineering business
* Supportive team environment with ongoing training and development
* Exposure to technical projects and service operations
* Long-term career progression opportunities for the right individual
This position would suit a Service Coordinator, Engineering Coordinator, Contracts Coordinator, Planner, Scheduler, or Administrator looking to take the next step within a busy and dynamic engineering environment.
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