Complete Technical Solutions are a market leader in providing managed IT services across the retail and hospitality sectors. We pride ourselves on delivering exceptional service, from installation and configuration to maintenance and repair of IT equipment.
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Due to continued growth, were looking to expand our field engineering team with driven, customer-focused individuals.
The Role
As a Field Service Engineer, youll be travelling to customer sites carrying out EPOS and IT equipment swaps, installations, and maintenance. This is a hands-on, customer-facing role where no two days are the same.
Youll typically work between 08:30 17:30, with jobs scheduled across your allocated area.
?? Important: This is a field-based role with regular travel, so a full clean driving licence is essential .
Key Responsibilities
Carry out on-site hardware swaps and installations
Deliver a professional, customer-first service at all times
Collect and manage parts from local depots or courier points
Maintain accurate records using internal systems
Ensure van stock is controlled, audited, and up to date
Follow all company processes and customer procedures
Support project-based work and nationwide rollouts
Complete all required paperwork accurately
Maintain company vehicle in a safe and roadworthy condition
Adhere to health & safety policies at all times
Attend training and meetings when required
What Were Looking For
? xsngvjr Essential
Field service or customer service experience
Strong communication and organisational skills
Confident using IT systems (Windows knowledge preferred)
Ability to handle challenging situations calmly
Full UK driving licence
Professional, positive, can-do attitude
? Desirable
Experience with EPOS or IT hardware repairs
Technical engineering background
Personal Attributes
Customer-focused and professional
Calm under pressure
Team player
Well-presented and reliable
Strong problem-solving mindset
Benefits
Life assurance (Death in Service)
Employee perks & discounts (Evo Lifeworks)
Birthday voucher
Annual charity day
Ongoing training and development opportunities