Overview
Join to apply for the Train Presentation Manager - South (3151) role at GTR (Govia Thameslink Railway).
We have a great opportunity if you are looking for a career in the Railway. We are currently recruiting for a Train Presentation Manager for West Sussex covering Littlehampton and Bognor Regis.
Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Marketing and Sales. Industries: Travel Arrangements and Truck Transportation.
Responsibilities
* Manage and lead a team of train presentation staff safely to consistently deliver high levels of train cleaning, servicing and sanding activities within budget to meet franchise objectives, especially customer experience measures (SQR, CSat & NPS) annual targets.
Qualifications
* Experience of working at a management level in a depot or safety critical environment.
* Practical experience in managing train cleaning and servicing techniques and procedures or similar processes to improve customer satisfaction.
* Experience in the successful delivery of train presentation/customer satisfaction improvement activities with a demonstrable track record of results and achievements.
Additional Knowledge and Skills
* A strong knowledge in train cleaning or similar activities, practices and procedures.
* A sound knowledge of GTR policies and procedures.
* A sound knowledge of Statutory Health & Safety requirements including COSHH.
* A sound knowledge of Quality and Environmental Management systems.
* A good understanding of railway operating and safety standards, rules, instructions and legislation.
* Sound knowledge of the GTR network, Rail Industry and key stakeholders.
* Good working knowledge of asset management systems such as RTS, Maximo, Asset-Pro, and other IT systems e.g. Genius-Trent, Web Gemini etc.
* Strong understanding of customer experience-service quality internal & external audit regimes such as SQR, CSAT, Net Promoter Scores etc.
* Excellent communication and interpersonal skills.
* Building solid relationships with internal and external stakeholders.
* Strategic thinking, self-motivated, ability to organise, prioritise and meet deadlines working in a pressurised environment.
* Excellent leadership and motivation skills and strong in people management.
* Interpretation of procedures and ability to compile reports.
* Competent IT skills, use of Microsoft software packages including Outlook, Word, Excel and PowerPoint.
* Strong in data analysis, attention to detail, collation and reporting/presentation skills.
* Personal Track Safety.
* Strong in pro-active working and problem solving.
Application notes
If you feel this role is a good match to your skills and experience and you are looking for a new career, we look forward to receiving your application.
Locations & Timeframe
Portsmouth, England, United Kingdom — 1 day ago
West Sussex, England, United Kingdom — 2 weeks ago
Brighton, England, United Kingdom — 3 days ago
Chichester, England, United Kingdom — £16.63 2 weeks ago
Haywards Heath, England, United Kingdom — 4 weeks ago
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