Company Description "Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description Are you a FUN, PASSIONATE, and EXTROVERTED hospitality leader? Do you thrive in a fast-paced, guest-focused environment?
Join our fantastic team at the vibrant Pullman London St. Pancras, where your energy and leadership will shine across our dynamic Food & Beverage and Conference & Banqueting operations.
About the Role
We are seeking an experienced and enthusiastic Assistant Food & Beverage Services Manager to support the smooth running of our F&B outlets, including our Restaurant, Bar, Room Service, and Conference & Banqueting operations. This is a fast-paced and guest-facing role that requires exceptional organisation, people skills and a passion for delivering unforgettable hospitality experiences.
Responsibilities:
Food & Beverage Operations:
Deliver a warm, personal welcome and ensure a consistently high standard of service
Act as a brand ambassador, ensuring Pullman standards are delivered throughout all of F&B
Supervise daily operations in our Restaurant, Bar and Room Service, ensuring smooth service flow
Collaborate with the Head Chef and F&B Services Manager to develop product offerings and optimise guest satisfaction
Coordinate shift coverage, rotas and operational needs across all outlets including early mornings, evenings, weekends and bank holidays
Conference & Banqueting (C&B):
Oversee the day to day operation of the Conference & Banqueting department, ensuring seamless execution of meetings, events and banquets
Liaise closely with the Conference & Banqueting Manager to ensure all functions are delivered to the highest standard and client expectations are exceeded
Ensure function spaces are prepared according to event specifications, including layout, equipment and staffing
Support the delivery of corporate meetings, private events, and high-profile conferences adapting service style as needed (plated, buffet, reception, etc.)
Maintain close communication with kitchen and AV teams for timing and technical execution
Train and coach the C&B team in service standards, guest engagement and operational procedures
Monitor guest feedback during and after events, taking ownership of resolutions and improvements
Leadership & Admin:
Supervise, coach and support F&B team members across all departments
Ensure the team adheres to health & safety and food hygiene standards
Contribute to staff training, appraisals and performance development
Monitor and manage equipment, furnishings and inventory in all service areas
Prepare for and attend operational and function meetings; step in for the F&B Services Manager when required
Assist in achieving department sales and profitability goals, with a focus on upselling and guest engagement
Qualifications What were looking for :
A passion for hospitality and creating memorable guest experiences
Experience in managing or supervising F&B teams in a 4 or 5-star hotel environment
Previous exposure to Conference & Banqueting operations is highly desirable
Excellent communication, leadership, and organisational skills
Ability to manage multiple priorities and work under pressure
Proficiency in Microsoft Office; knowledge of Infrasys and Teams rota software is an advantage
A proactive, hands-on approach with great attention to detail
Additional Information Benefits:
Attractive salary + generous monthly service charge & performance incentives
Two complimentary Bonus Breaks each year at other UK Accor hotels
Company pension scheme
Employee discount card with exclusive Accor hotel rates worldwide
Free meals while on duty
Complimentary use of hotel gym and sauna
Up to 33 days annual leave per year
Salary: £38,004 per annum (£18.74 per hour)+ high share of monthly service charge
The successful candidate must already have eligibility to work in the UK
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