Job Description:
Control Room Operator / Alarm Call Handler
Benefits
Work life balance (4 Days on/4 Days off 12 hour shifts -7am 7pm)
Company pension
Long service annual leave rewards
Employee Assistance Programme
Retailer/Restaurant/gym discounts
Free parking
The Role
This is an exciting opportunity for a pro-active team player who is organised, punctual and efficient with exceptional telephone customer service to join our alarm receiving centre team.
The successful candidate will be based in our Alarm Receiving Centre Office in the heart of Leicester and will be receiving alarms and incoming telephone calls from our monitored fire and security systems and customers across the UK.
Our centre runs a 24/7 365 days a year operation and therefore this role involves a shift pattern of 12 hour shifts (7am 7pm), 4 Days on / 4 Days off and would include some bank holiday and Christmas working if your shift were to fall on those days. Occasional day shifts may be required to cover staff absences.
The successful candidate will be responsible for:
Receiving live alarms through in house systems (ful...