At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Local Industry Lead, Paper UK Represents ABB as Home Based, Field Service Engineer in the North East of England on customer paper manufacturing facilities.
Our Team Dynamics: Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Responsibilities
* As part of the Northern Service Team provide 24/7 support on site for ABB QCS and DCS equipment.
* After initial ABB product training, deliver the Service Agreement to scope, including Preventative and Corrective maintenance on ABB QCS/DCS equipment, configuration, calibration, modification, cleaning, and adjustment.
* Participate in a 1 week in 3 on Call Rota.
* Develop a strong working relationship with customers across production and engineering.
* Provide high‑level field and in‑house technical support, including out of hours support.
* Fulfil Service Agreement obligations, demonstrated by the use of ABB ServicePro and other reporting tools.
* Provide application support and software troubleshooting to customers, on site and by remote dial‑in.
* Advise clients on maintenance procedures, evolution, site planning, operational methods, process measurement and control.
* Travel to sites anywhere in the UK for the above activities in addition to primary areas of responsibility.
* Prepare and write technical reports for internal and external use.
* Promote sales of maintenance services and equipment, including spare parts, and advise Sales department of possible sales leads.
* Assist Sales and Account management with preparation of quotations.
* Commission equipment in the field as part of the project team.
Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, online sensors, actuators and field instruments. Digitalisation solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.
Qualifications
* Degree or HND in Electrical or Measurement & Control Engineering - essential
* Clean Driving Licence (UK) - essential
* Self‑Motivated and able to work unsupervised - essential
* Demonstrate excellent customer focus - essential
* Good networking skills - essential
* Results orientation - essential
* Knowledge of Paper Industry - desirable
* Knowledge of ABB QCS or DCS systems - desirable
* Commercial awareness - desirable
Benefits
* Competitive salary
* 25 days annual leave plus bank holidays
* Competitive contributory pension scheme
* Life assurance
* Flexible benefits scheme (includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
* Internal mobility opportunities, mentorships & access to projects globally
* Employee Assistance Programme
* Generous employee referral scheme
* Company car or cash for car allowance
* Private medical cover for yourself
* Generous bonus scheme
For the 5th consecutive year ABB UK has been recognised as a Top Employer in the UK.
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