IT Infrastructure & Service Delivery Manager On-site | 50,000-60,000 bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an experienced IT Infrastructure & Service Delivery Manager to lead a global IT support function. You'll manage a shift-based team, provide skills development/ support of team, and ensure seamless service across time zones, all while staying close to the tech. What You'll Do: Lead a global IT service desk team Coach and develop junior IT staff - technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects - from scoping to delivery - using influence and cross-team collaboration. Be a visible leader across shifts, ensuring face time and support for all team members. What You'll Bring: 3 years in IT leadership within a global or multi-site environment. Strong infrastructure knowledge: M365, Azure, AD, networks, desktop support. Experience coaching junior staff and managing shift-based teams. Hands-on ITIL implementation experience (not just certification). Strong reporting, stakeholder management, and project delivery skills. ITIL v4 Foundation required; PMP/Prince2 and ServiceNow experience are bonuses. Why this role? This is more than a management role, it's a chance to shape the future of global IT operations. You'll join a forward-thinking team that values agility, empowerment, and technical excellence.