Job overview
We are seeking a Communications Manager with transformation communications and engagement experience to support the rollout of a new operating model. Working closely with Clinical Directors, Transformation Directors, Project Managers, ICB counterparts, and key stakeholders, you will shape and deliver clear, timely messaging that ensures service users and those impacted by change are well-informed, engaged, and supported.
You will collaborate across a broad network including the Marketing & Communications Director, SYNLAB communications team, senior leaders, clinical leads across SYNLAB and MSE (Mid and South Essex), the Trust workforce and engagement workstream, and ICB leads and GP representatives, acting as a key link to drive effective communication and successful adoption of organisational change.
This will be a hybrid role, with a mix of remote working and time based in our London and Basildon (Essex) offices.
Main duties of the job
SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services.
We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce.
Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways.
We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions.
Detailed job description and main responsibilities
Working within the SYNLAB communications team of eight, this fixed term role will focus solely on external transformation communications for service users across primary and secondary care within Mid and South Essex. This would include but not limited to:
1. Developing and delivering a communications strategy mapped to transformation project milestones
2. Hitting the ground running with existing plans and ensuring they’re delivered effectively
3. Working closely with the internal communication manager to ensure messaging is aligned
4. Interpreting clinical information and simplifying complex narratives into sequenced digestible copy – helping to outline the scale and scope of changes, placing impact and behaviour change at the centre of copy
5. Developing owned and partner channels (e.g. ICB intranet) to help disseminate core messaging
6. Where appropriate and required, developing and delivering clinical webinars / events to keep impacted users abreast of changes
7. Building strong relationships and an understanding of the local landscape to ensure messages resonate appropriately
Person specification
Qualifications
Essential criteria
8. A-level (Grade C or higher) English Language or equivalent
Desirable criteria
9. Degree in communications, journalism or related subject
Experience
Essential criteria
10. Extensive experience of developing and implementing communications and engagement activity within the primary care / secondary care environment.
11. Demonstrates a hands-on approach and effectively manages shifting and conflicting priorities.
12. Excellent writing, editing, and proofreading skills with a high level of attention to detail.
13. Proven experience in change / transformation communications and excellent stakeholder management.
14. Able to evidence excellent time management skills, with the ability to meet deadlines
15. Strong analytical and problem-solving skills to effectively manage competing priorities and business demands.
Desirable criteria
16. Experience in NHS Trust, ICB or related communications functions
17. Knowledge of pathology, hospital, clinical terminology and environments
Skills & Knowledge
Essential criteria
18. Excellent interpersonal, communication and listening skills and ability to communicate with employees at varying levels of seniority.
19. Strong team player with the ability to work autonomously and with minimal supervision.
20. Experience of delivering communications across a range of platforms.
Desirable criteria
21. Excellent IT skills with excellence knowledge/experience of MS Office Suite particularly Word and PowerPoint.
22. Knowledge of email service provider, e.g. dotdigital or Mailchimp and Microsoft SharePoint.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy.
For our Permanent workforce we offer a competitive benefits package.
All employees are entitled to:
• Contributory pension scheme
• Generous annual leave entitlement
• Ground breaking development
opportunities
Safeguarding children and vulnerable adults. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.