We’re looking for a decisive and delivery-driven Product Domain Owner to take full accountability for the end-to-end lifecycle of workplace collaboration services. From initial provisioning through to support, optimisation, and decommissioning, you will own every stage—ensuring services are resilient, well-governed, and continuously improved for maximum impact.
This role spans AV, booking, kiosk, vending, and print services, with a mandate to embed product-led practices, simplify governance, and elevate the end-user experience across the digital workplace.
What you’ll be doing as a Product Domain Owner
End-to-End Service Ownership
* Own the full lifecycle of collaboration services—from strategy and design through deployment, support, optimisation, and retirement.
* Ensure each service stream is governed with clear roles, risk overlays, and performance measures.
* Drive continuous improvement through usage insights, vendor feedback, and user experience metrics.
* Lead AV equipment provisioning, installation, and decommissioning with full lifecycle accountability.
* Govern AV conferencing platforms, including dashboarding, reporting, and proactive support.
* Ensure AV services are accessible, sustainable, and aligned to workplace experience goals.
Room & Desk Booking
* Own tooling strategy and lifecycle for room and desk booking systems.
* Manage installation, support, and decommissioning with clear governance and vendor alignment.
* Optimise booking flows to support hybrid work and space utilisation.
Kiosk & Vending
* Oversee support models for IT kiosks and vending machines.
* Ensure uptime, usability, and integration with broader workplace tooling.
* Manage lifecycle transitions and vendor coordination.
Print Services
* Own the full lifecycle of print infrastructure and services—from procurement to secure release and decommissioning.
* Govern user access, queue management, mobile printing, and consumables.
* Monitor usage, manage setup, and drive sustainability across print operations.
* Manage relationships with OEMs, logistics providers, and service vendors across all collaboration domains.
* Evaluate and implement experience tooling solutions that enhance service delivery and user satisfaction.
* Ensure vendor performance aligns with SLAs, compliance, and lifecycle expectations.
Governance & Risk
* Embed simplified governance frameworks across all services, ensuring accountability and transparency.
* Map roles, responsibilities, and risk overlays for each service stream.
* Monitor service health, user feedback, and operational risks—driving mitigations and improvements.
* Champion product-led delivery practices across collaboration domains.
* Use data, dashboards, and user insights to iterate on services and tooling.
* Align collaboration services with broader digital workplace transformation goals.
Working pattern – 36 hours Monday to Friday.
Person Specification
Essential Qualifications
* Educated to degree level or equivalent experience.
* ITSM – ITIL Foundation as a minimum.
* Strong grasp of service ownership, vendor management, and tooling ecosystems.
* Ability to translate technical concepts into actionable models and governance frameworks.
* Familiarity with M365, identity & access, and infrastructure principles.
* Good technical SME background and experience with relevant products.
Essential Technical Skills
* Familiarity with AV endpoints (displays, microphones, speakers, control panels), room kits, and conferencing setups.
* Experience with Microsoft Teams Rooms, Zoom Rooms, or similar platforms.
* Understanding of bandwidth, latency, and AV-over-IP principles.
* Familiarity with cloud-based print solutions and mobile enablement.
* Knowledge of badge release systems, secure print protocols, and identity integration.
* Experience with digital signage, kiosk OS platforms, and vending telemetry.
* Understanding of NFC, barcode scanners, and touch interfaces.
* Proficiency with tools like GoBright, Microsoft Bookings, or custom-built solutions.
* Experience with platforms like ServiceNow or Jira for service catalogues, incidents, and changes.
* Ability to evaluate, onboard, and govern OEMs, logistics providers, and service partners.
* Comfort with provisioning, rollout planning, and decommissioning workflows.
* Familiarity with audit trails, policy enforcement, and accessibility reporting.
* Ability to interpret telemetry, usage trends, and service health metrics.
* Confidence in decision-making and ownership of the resolution to the end.
* Strategic thinker with a bias for action and simplification.
* Established skills in specific products and technologies.
* Skilled in visual communication—able to map operating models, risks, and roles.
* Excellent communication and customer-facing skills.
* Ability to prioritise, problem solve and maintain attention to detail.
* Patience, tact, and diplomacy when managing stakeholders.
What’s in it for you?
* Competitive salary up to £85,000 per annum, depending on experience.
* Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays).
* Performance-related pay plan directly linked to both company and individual performance measures and targets.
* Generous Pension Scheme through AON.
* Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
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