Title: E-Commerce Assistant
Location: London, Swindon, or Home-worker
Salary: From £23,896 per annum depending on skills and experience / 36 hours per week / Permanent
Ref: 16160
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That's why, as a charity, we care for over a million objects and hundreds of historic sites across England, from international icons to local treasures. We open them up, share their stories, and find new ways for everyone to enjoy, learn, play, and create.
We are seeking an E-Commerce Assistant to join our team. This is a full-time, permanent role working 36 hours per week.
The Benefits include:
* Salary from £23,896 depending on skills, experience, and location
* 25 days' holiday plus bank holidays, pro-rata, increasing to 28 days after 3 years
* Matched pension contributions up to 10%
* Flexible hours
* Opportunities for career progression within the heritage sector
* Subscriptions to professional bodies
* Free access to all English Heritage sites for you and up to six friends and family members
* 25% discount in our shops and cafes
* Enhanced maternity, paternity, or shared parental leave
* Options to purchase additional leave
* An inclusive working environment supporting all backgrounds, religions, and needs
* Opportunities to attend live music and history events
Role Responsibilities:
As an Ecommerce Assistant, you will support the Ecommerce Manager in managing the online shop. You will work to maximize revenue by ensuring product pages are appealing, improve customer experience through site navigation, liaise with warehouse teams to address customer inquiries, and assist in creating and briefing creative assets for advertising, email marketing, and website banners.
Candidate Requirements:
* Experience working in retail or a business environment, digitally or physically
* Experience working with third parties, customers, or clients
* Experience in ecommerce within charity, retail, or cultural sectors
* Experience managing digital content and web pages via CMS
* Experience producing website or offline marketing content
Interviews will be held on 1st and 2nd September via Teams. For workplace adjustments or flexible working queries, contact Harriet Quickenden, E-Commerce Manager, at Harriet.Quickenden@english-heritage.org.uk. No agencies, please.
Learn more about us at English Heritage and meet our team at Careers with us.
Our Commitment: We welcome everyone regardless of background and are dedicated to an equitable, diverse, and inclusive workplace. Join our EDI networks, including Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability, and Gender Health & Wellbeing. We prioritize wellbeing through mental health support, awareness events, Employee Assistance Program, and reasonable adjustments.
Application Note: Please refer to the specified documents when completing your application.
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