Technical Support Representative - Remote (Bilingual: Spanish/English)
The Technical Support Representative-Remote (Bilingual: Spanish/English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
Responsibilities
* Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
* Provide inbound customer support using a call flow guide in the customer's preferred language
* Resolve technical issues related to hardware, software, and client products
* Track, document, and retrieve information in databases
* Be an amazing problem-solver
* Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
* Deliver expert customer experiences…with a smile.
Qualifications
* The ability to read, write and speak fluently both Spanish and English
* 1+ year of customer service experience
* A high school diploma or GED
* Strong focus on building customer relationships
* Comfortable using and explaining technology
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking with strong problem solving skills
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
* A desktop or laptop to complete PC and internet testing; A work computer will be provided
* High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
* Must reside in the United States and have a valid U.S. address for residence
What’s In It For You
* The base salary range for this position is $16-$20/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
* DailyPay enrollment option to access pay early
* Full time, paid classroom and on the job training
* Lucrative employee referral bonus opportunities
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Work-from-home convenience
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Location
USA, OH, Work-at-Home
Time Type
Full time
Physical & Mental Requirements
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Job Applicant Privacy Notice California Residents
By submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
Eligibility to Work
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed
Currently, this position may be performed only in the states listed here.
EEO Information
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
* English
* Spanish
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