About the role
As "the voice of the customer" you are accountable for maximising the value of the Product (platform) the squad is responsible for. You'll work with your Squad members, Tribe lead, Chapter lead and Agile Coach to define and prioritise initiatives aligned to the strategic objectives of the organisation. You should have good inter-personal skills and be confident engaging with stakeholders around the business to understand their priorities and any interdependencies affecting your Product.
You should show enthusiasm for speaking with users, customers and consumers to understand what matters to them.
You will be expected to set a clear and inspiring vision for your product, and make decisions and priority calls to shape your Product backlog and guide the other squad members. You will bring a good understanding of the retail and / or telecoms industries and the role your platform plays in delivering customer value. Your squad members' subject matter expertise will give you everything you need to deliver high quality work as an autonomous team. You won't be afraid of making mistakes and should have a desire to learn fast and test as you go to validate your assumptions.
You will ensure the squad is working on the right priorities to provide the business with a well-maintained, secure platform, while also driving innovation that allows the business to deliver customer value.
Sitting in the Product Chapter, you'll work with the Chapter lead to develop your own mastery as a Product Owner and support your peers across the chapter in driving the overall chapter capability. You will be a self-led learner, doing your own research to further your knowledge and bringing best practice back into the Chapter.
What is in it for you
We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:
Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Buy holiday salary sacrifice scheme (for salaried roles)
Private medical insurance
Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
Life Assurance - 5 x contractual pay
26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
The right to request flexible working from your first day with us
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
You will be responsible for
I understand my Product and make decisions about its development to ensure we meet Product and Tribe OKRs.
I understand our industry and keep abreast of key developments. I understand our critical systems and platforms.
I understand the impact my platform has on our customers' experience; their needs and problems influence my Product roadmap.
I facilitate workshops with technical and business stakeholders to gain a shared understanding of needs and goals. I consider dependencies, risks and value at stake in my prioritisation decisions.
I set and track KPIs for my Product and I have a continuous improvement plan to drive better value for money, scalability, robustness and alignment to product KPIs.
I understand the Scrum methodology and am comfortable embedding this within my squad, including the core ceremonies, clear roles and responsibilities, a shared purpose, product vision and well-defined product backlog.
I set and iterate our Product vision in collaboration with others in my squad and tribe.
I create and maintain a clear roadmap for my product that is aligned to user and customer outcomes. I work on this in collaboration with my squad and other SMEs as needed.
I am skilled at writing user stories and follow the INVEST principle. I am familiar with story mapping techniques to create cohesive product features. I actively engage with stakeholders early for feedback.
I understand Tesco Mobile's architecture including how my platform fits into wider Tesco Mobile systems and processes. I actively prioritise squad time to move us towards our target architecture and use data and insight to balance this with ongoing platform maintenance.
I ensure core platforms meet our cyber security standards, working closely with the Cyber Security team to prioritise and address vulnerabilities/threats.
You will need
Curiosity, desire to understand users and customers, and a capacity to learn fast.
Experience working in an agile organisation, with a working knowledge of Scrum methodologies, tools and practices.
Previous Technical Product Management or Technical Product Ownership experience, or experience working in an adjacent technical role.
Experience with architecture patterns such as Microservices architecture, Serverless and Cloud computing, RESTful APIs etc.
Strategic thinking; ability to set a clear vision, prioritise and plot a roadmap to get there.
Analytical and problem-solving skills using data and insight.
Ability to communicate confidently with a wide range of stakeholders, including both technical and non-technical.
Proficiency in cloud computing services like AWS and Azure.
Hands-on experience with containerization technologies, particularly Kubernetes.
Advanced skills in utilizing log analysis tools such as Splunk.
Leadership in architecture and design.
Experience in implementing and managing cybersecurity measures to protect product integrity.
About us
A 50-50 joint venture between Tesco and VMO2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we've launched into new services and markets. With more than 5 million customers, we're the largest mobile virtual network operator in the UK. We're proud to have an inclusive culture that's uniquely Tesco Mobile, with a strong sense of community, plus all the benefits of working for one of the shareholders.
We care for human connection and we keep our customers at the heart of everything we do, which is why we've embraced the Agile way of working. Agile is more than just a methodology - it's a liberating journey that puts customers and purpose first. It empowers us to self-organise, collaborate, co-create and rapidly inspect and adapt everything we do - allowing us to respond at pace to our customers' needs. It encourages variety of thought and enables us to thrive, both individually and collectively.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.
#J-18808-Ljbffr