APPLICATIONS ONLY ACCEPTED VIA OUR WEBSITE https://docs.google.com/forms/d/e/1FAIpQLSfZQpQeo3JShuAmdj7sxzQZLsSXkQiROGAFFBbxu6lhx9mAwA/viewform Job Summary Nurture relationships with existing and prospective partners and individuals through compelling and effective communications Develop and maintain relationships with community partners to increase awareness of Help to Claim, reaching people in need of support, especially those who are minoritised or underserved by Help to Claim Main duties and responsibilities Help the national Help to Claim team understand the barriers that minoritised or underserved groups might face when accessing Help to Claim Drive new client enquiries and referrals by building strong connections with community groups, health professionals, charities, and local organisations Attend community events, meetings, and networking opportunities to showcase HTC service and raise awareness Organise open days and promotional events to encourage potential client referrals Support the development of new initiatives and events to increase engagement Partnership & Service Development Build and maintain strong relationships with local district partners to explore opportunities for collaborative working Act as a central link between external organisations and internal departments to support integrated service delivery Provide insight and feedback on trends, opportunities, and areas for service improvement Performance Monitoring Produce and share weekly performance updates with Service managers, focusing on community & partnership, trends, and progress against targets / KPI’s Collate, analyse, and report key performance figures to senior management to support informed decision making and track progress against targets Highlight areas for improvement and recommend actions to support growth of the service Record and maintain accurate and up-to-date information about partner organisations within service districts Skills & Experience Strong interpersonal and relationship-building skills Confident networker with experience speaking to community groups or external partners Experience in business development, community engagement, sales, or similar roles (charity experience desirable) Good organisational and event-planning skills Strong written and verbal communication skills Ability to work independently and manage multiple tasks Good IT skills are essential, with experience of Google suite preferred Personal Qualities Proactive, enthusiastic, and confident in engaging with the public Demonstrates a strong commitment to supporting diverse community members with compassion Creative thinker with a solutions-focused approach Team player who collaborates well across departments Willingness to travel to the areas within our service districts Professional Development and Training Engage with training and personal development process to develop required skills Keep up to date with policies and procedures Attend relevant internal and external meetings as agreed with your Line Manager Prepare for and attend supervision and appraisal meetings Attend internal and external training as may be necessary to carry out your duties Other duties and responsibilities Uphold the aims and principles of the Citizens Advice service and its equal opportunities policies Ensure GDPR training is completed as required (currently annually) Abide by Health and Safety guidelines and share responsibility for your own safety and that of colleagues. Be able to accommodate reasonable changes in working hours in order to meet the needs of the business Any other duties as required to ensure the effective provision of the service Any other duties as required Person Specification A commitment to the purpose and values of Citizens Advice LeicesterShire Proficient with IT, cloud based systems and databases Excellent written communication skills, proven ability to communicate clearly and persuasively in writing Experience of managing your own time effectively in response to competing priorities Ability to sift through information and extract what is relevant. The ability to build a good rapport and relationships Close attention to detail and ability to interpret and communicate complex information Respect for views, values and cultures that are different to your own An understanding of why confidentiality is important Ability to work as part of a team To work independently, using your own initiative whilst recognising your limits and boundaries in the role A positive attitude to personal development and self-assessment Access to transport and ability to work in a variety of locations Being resilient