Locations: Sheffield, Belfast and Hatfield
Salary: Competitive + Benefits
Why This Job Matters:
Do you want to play a key role in securing the future of communication?
At BT, we harness the power of communication to create a better world—for each other, our customers, society, and our communities. In this role, you will provide specialist technical support for complex network security and cyber security deployments across our UK secure contracts. Success in this role relies on building strong working relationships, earning trust through effective communication, and delivering on expectations and deadlines. You’ll also work closely with customer representatives, vendors, and internal teams to ensure seamless service delivery.
Innovation and adaptability are at the heart of what we do. As part of this role, you will also support the development of new products and services, ensuring we stay ahead of industry trends and meet evolving customer needs. Your ability to work proactively, manage priorities effectively, and apply initiative will help BT remain a trusted leader in secure communication
What You’ll be Doing:
* Provide leadership on Agile / ITIL processes and be a decision maker within the security team; Advising those who will be working directly with yourself on best practices and able to support from a 3rd Line perspective.
* Develop peers and colleagues within the team through mentoring and leadership providing trustworthy honest feedback
* Produce and support policies, functions and configuration builds to allow implementation of customer projects.
* Complete and own integration testing on new products and services, producing all relevant supporting documentation
* Ensure full awareness of the need to always safeguard sensitive customer information, so that customers perceive BT to be an trustworthy organisation
Skills We Require Of You:
* Experience in agile, lean, evidence-based and human-centred design frameworks
* Able to simplify complex ideas and communicate them clearly
* Design user journeys, service maps, documentation, user flows and wireframes
* Motivated team player and able to work collaboratively building features that impact customers
* You are motivated by owning production platforms, products, from inception to continuous improvement
What we'd like to see on your CV:
* PCNSE / CCNP or equivalent professional level certification
* Experience in network automation - prototyping and testing potential solutions and understanding how to run lean and iterate continuously
* Experience as a senior engineer, or technical lead, interfacing directly with internal and external stakeholders
* Excellent problem-solving, analytical, and communication skills.
* Experience of troubleshooting complex enterprise networks and associated technologies
Your Benefits:
* Competitive Salary with Benefits
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* 25 days annual leave (not including bank holidays), increasing with service
* Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
* Discounted broadband, mobile and TV packages and access to 100’s of retail discounts including the BT shop
* Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up !
Flexible Working – BT have moved to a hybrid working – you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.
Part time and job-share considered