Overview
Volunteer Generalist Adviser at Citizens Advice South Gloucestershire. This rewarding role involves training to help with a broad range of problems, including benefits, debt, housing and employment. The charity encourages applications from people with a diverse range of backgrounds, especially from BAME communities who are currently under-represented.
The role involves giving advice to clients both face-to-face and over the telephone.
Responsibilities
* Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities
* Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision
* Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals
* Completing clear and accurate case records
* Recognising the root causes of problems and participating in taking appropriate action
* Keeping up to date on important issues by attending the appropriate training and by essential reading
* Attending team meetings
Personal skills and qualities
* A commitment to the aims and principles of the service
* Excellent communication skills
* Being open and approachable
* Ability to communicate clearly both orally and in writing
* Ability to sift through information and extract what is relevant
* Basic mathematical skills, including percentages
* Respect for views, values and cultures that are different to their own
* An understanding of why confidentiality is important
* Being open to using computers on a regular basis
* A positive attitude to self-development and assessment
* Ability to work as part of a team
* Ability to recognise their own limits and boundaries in the role
* Good IT skills essential – ability to use websites/databases/research information
Applicants should be IT competent and able to commit to two sessions per week for at least two years.
Training will be held over a full day – probably a Wednesday – each week starting in October 2025. There will be additional training time when new recruits can observe experienced advisers.
There will be opportunities to help out for a few sessions prior to training starting so that applicants can check the role is right for them.
To apply, please email Finance and Admin Manager Amanda Wood at bureau@sgloscab.cabnet.org.uk to ask for an application form.
Seniority level
* Internship
Employment type
* Part-time
Industries
* Non-profit Organizations
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