Associate Client Executive
Sales / Retention/Customer Success
Location: Remote + 1 day a week in Exeter office
The Associate Client Executive is responsible for managing and driving incremental upsell opportunities both within and outside the renewal period along with Cross sell opportunities for larger more complex products. This role focuses on relationship building, retention of business and renewals. The Associate Client Executive engages customers through virtual channels, handles escalations and maintains a solid understanding of products and markets within their assigned subsegment.
Leverage automated, insight-driven Salesforce workflows and other sales tools to manage the pipeline, prioritise activities, and progress deals efficiently.
Maintain accurate and timely records of customer interactions, forecasts, and opportunity status in CRM systems.
Key Performance Indicators (KPIs)
Volume and value of incremental (upsell) sales within existing accounts
Volume and value of incremental Cross sales within existing accounts
2 years+ Sales, Retention, Account Management Roles
~ Experience in inside sales, account management, renewals, or customer success roles (as defined in internal role descriptions).
~ Familiarity with CRM platforms (e.g., Salesforce) and sales productivity tools.
~ Strong virtual selling and communication skills (phone, video, email).
Ability to collaborate effectively with Sales Specialists, Marketing and other internal teams.
Solid organisational, time management, and pipeline management skills.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. Join us and help shape the industries that move society forward.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.