Overview
As a Hotel Manager, you\'ll keep your hotel running like clockwork and lead your team from the front to ensure our guests have an incredible experience with us. Take a deep breath because you\'ll be stepping into a busy role! You\'ll oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests\' expectations. We\'re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!
Responsibilities
* Set guest satisfaction targets and ensure these are met, using guests\' feedback and surveys
* Work towards achieving Gold accreditation for your hotel through Green Tourism by reducing the hotel\'s carbon footprint
* Be an expert in hitting KPIs and delivering results!
* Coach and support your management team to build the skills necessary to progress in their careers
* Regularly inspect facilities and rooms to ensure we are in compliance with health and safety standards, and our product is to brand standard
* Build relationships with the local community and business leaders
* Collaborate with your local HR team to host engaging activities for your team
* Get involved with company-wide projects to continue evolving the Leonardo Hotels brand
About Leonardo Hotels
Leonardo Hotel Cardiff, 1 Park Place, Cardiff, Glamorgan, CF10 3UD, Featuring a grand stone facade, this sophisticated hotel fronts the bustling pedestrian thoroughfare of Queen Street. It\'s a 2-minute walk from the Cardiff Metropolitan Cathedral of St. David, a 4-minute walk from National Rail trains at Cardiff Queen Street and a 9-minute walk from Millennium Stadium. Sleek rooms with contemporary furnishings are decorated in earthy hues. All come with free Wi-Fi, flat-screen TVs, minifridges, and tea and coffeemaking facilities. Suites add living rooms. There\'s a chic restaurant for contemporary dining, plus a bright lounge bar and 8 meeting rooms.
About Leonardo Hotels: At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality. Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company. As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing. At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations! We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!
* Enhanced pension plan
* Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you\'ve been dreaming of!
* Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
* Meals on duty
* Talent referral scheme: earn yourself a bonus for recommending a friend to join us
* We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
* The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
* Ongoing job-related training programmes with clear paths for progression
#J-18808-Ljbffr