Restaurant General Manager - Pizza Hut at Glenshire Group
About Glenshire Group
Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail (Greens Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Glenshire Brands), Online and Frozen Drinks (Skwishee). We are currently recruiting for a Restaurant General Manager as we add Pizza Hut to our Business portfolio.
Reports To: Principal Operator/Area Manager
Position Overview: Leading the restaurant management team and team members, you help direct the daily operations of an entire restaurant. Using business expertise and management skills, you keep both your team and your customers happy.
Functional Responsibilities:
1. Manage all FOH and BOH operations and equipment maintenance.
2. Ensure adherence to all safety, sanitation, and security standards and create action plans for improvement as needed.
3. Maintain the financial well-being of the operation by meeting food cost and labour goals.
4. Manage P&L statements following all financial control/security standards.
5. Adapt quickly to changing trends, market, and environmental conditions, and modify store plans to meet business targets.
Leadership Responsibilities:
1. Lead with a Growth Mindset and model Smart, Heart, and Courage.
2. Set high standards for self and others.
3. Responsible for recruiting, hiring, and bench planning.
4. Implement restaurant training programs for team members and management to meet standards, maximize performance, and support career development.
5. Oversee training, development, and performance management of the restaurant team.
6. Build and lead the store management team and report on performance and activities.
Culture Responsibilities:
1. Create a culture of positivity and inclusivity aligned with Yum!'s values.
2. Foster a culture of recognition.
3. Build strong customer relations by engaging with all customers.
4. Maintain a helpful, friendly, and positive attitude with team and customers at all times.
5. Ensure positive customer experiences by addressing feedback and resolving complaints.
Educational & Experience Requirements:
1. At least 3 years of multi-outlet food retail or service industry experience at a supervisory/management level.
2. Proven track record of achieving KPIs with primary profit responsibility.
3. Certification in Leading a Restaurant (LAR).
4. Clear ITC check.
5. The candidate must be flexible to move between restaurants as required by Pizza Hut.
6. Strong written and verbal communication skills.
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