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Head of Residential Operations - PRS, london
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Client:
Criterion Hospitality
Location:
london, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
4
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
Join Criterion Hospitality, one of the UK’s most dynamic and fast-growing real estate and lifestyle companies. We’re seeking a commercially minded, hands-on leader to oversee our residential portfolio of 4,500+ flats.
In this pivotal role, you’ll lead on strategy, operations, lettings, compliance, budgeting, and performance optimisation—driving efficiency, income, and team capability across the portfolio.
Key Responsibilities
* Increase overall occupancy and optimise rent per sq ft, benchmarked against competitors.
* Improve Gross to Net conversion through monitoring and benchmarking.
* Boost car parking revenue using data-led insights.
* Review P&Ls and budget forecasts; ensure timely and accurate reporting to lenders.
* Analyse and report on NOI, occupancy trends, re-letting performance, and value creation.
* Streamline customer journey to reduce costs through automation.
* Reduce void periods, rent arrears, and utility arrears.
* Review service provider contracts for delivery improvements and savings.
* Review and improve team structure, roles, SOPs, and SLAs.
* Lead development of training calendar with L&D and Building Managers.
* Build, coach, and mentor a high-performing residential team.
Maintenance & Compliance
* Create tailored business plans for each property.
* Oversee refurbishments and planned preventative maintenance (PPM) schedules.
* Ensure compliance with health & safety and regulatory standards.
* Contribute to strategic planning and long-term vision.
* Lead mobilisation of new schemes including systems, policies, and handover.
* Support lease structuring and risk management.
* Monitor market trends, regulation, and competitor activity.
What We’re Looking For
* The ideal candidate will be MRICS-qualified with minimum 10 years’ experience in residential asset, property management or real estate operations.
* Proven leader with a strong background in people management, performance improvement, and financial reporting.
* Confident managing lettings, compliance, legal matters, and team development.
* Commercially savvy, analytical, and results driven.
This is a rare opportunity to shape one of the UK's most ambitious residential portfolios. If you're ready to make an impact, we’d love to hear from you.
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