Senior Customer Service Coordinator, Chelmsford
Client:
Location:
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Main Function
To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.
Key Functional Areas
* Provide inspirational line management to a small team of customer Service Co-ordinators
* Provide daily support and guidance to Customer Service Co-ordinators
* Communicate effectively with customers to manage expectations professionally
* Issue Miller documentation as required to assist homeowners in understanding their new home
* Handle all incoming communications promptly and record on the system
* Maintain professionalism, courtesy, and dignity in all interactions to uphold company values
Key Capabilities Required
(1) Skills, Capabilities and Attributes
* Leadership and support skills for the Customer Service Department
* Ability to prioritize administrative tasks
* Supervision of co-ordinator workload
* Ability to work independently and in a team
* Empathy towards customers without compromising business interests
* Ability to produce accurate written and numerical reports
* Proficiency with Excel, Word, and PowerPoint
* Strong professional relationship-building skills
* Effective written and electronic communication skills
(2) Behavioural Attributes
* Trustworthy, honest, and providing excellent feedback
* Commercial awareness
* Controlled and dignified demeanor
(3) Knowledge, Experience, and Qualifications
* Experience managing small customer-focused teams
* Understanding of client and company confidentiality
* Proficiency in Word and Excel with strong administrative skills
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