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Client Relationship Manager
Location: Liverpool L24 - Hybrid Working
Salary: £30,000 - £35,000 per annum
Employment Type: Full-time, Permanent
Our client is a leading same-day delivery and logistics service provider, operating 24/7 across the UK mainland and Europe. With over 400+ active clients and almost 10 years of proven growth, they specialise in removing logistics hassles so their clients can focus on their core business.Theirr unique blend of cutting-edge technology and personal touch sets them apart in the industry.
They are seeking a dynamic Client Relationship Manager to join their team and take ownership of our existing client portfolio. This is a pivotal role focused on building strong, lasting relationships with our 400+ active clients while driving account growth through strategic upselling and exceptional service delivery.
Key Responsibilities
* Build and maintain strong relationships with all existing clients across our portfolio
* Serve as the primary point of contact for client needs and inquiries
* Conduct regular check-ins and account reviews to ensure client satisfaction
* Understand each client's business needs and logistics challenges
* Identify upselling opportunities across our service portfolio (Same-day Delivery, Dedicated Delivery, Haulage, European Delivery)
* Develop and execute account growth strategies to increase order frequency and value
* Present additional services that align with client business objectives
* Work towards expanding our average order value
* Ensure clients continue to choose Quickline over competitors
* Address any service issues promptly and professionally
* Implement retention strategies to maintain our 90%+ retention rate
* Monitor client satisfaction and proactively resolve concerns
* Work closely with operations team to ensure seamless service delivery
* Provide feedback on client needs to inform service development
* Report on account performance, growth metrics, and client feedback
* Contribute to our comprehensive quality management system (ISO9001)
What We're Looking For
* Proven experience in client relationship management, account management, or business development
* Strong communication and interpersonal skills
* Track record of growing existing accounts and achieving retention targets
* Understanding of B2B sales processes and relationship building
* Ability to identify and capitalize on upselling opportunities
* Professional approach with attention to detail
* Experience in logistics, transport, or related industry
* Knowledge of same-day delivery or freight services
* CRM system experience
* Understanding of customer success principles
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Created on 25/06/2025 by TN United Kingdom
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