Customer Coordinator - Be an integral link in maintaining national critical networks. (Previous relevant experience required), Hereford
Location:
Hereford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
02.07.2025
Expiry Date:
16.08.2025
Job Description:
Customer Coordinator Job Description
At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nation's critical networks connected and protected 24/7.
Reporting to the Contract Support Manager, you will provide administrative support, fault coordination, and engineering tasking. You will ensure documentation tracking and databases are maintained in accordance with contractual agreements.
What you’ll do:
1. Ensure fault records are accurately maintained on time and according to plan.
2. Process all work within the established processes and procedures for contractual requirements.
3. Achieve all engineer taskings within the designated timeframes and planning requirements.
4. Be the first point of contact for all customer inquiries, support, and fault calls.
5. Support overall operations, deliver excellent customer service, fault support, and administrative support as required.
6. Provide ad-hoc project support when needed.
Who you are:
This role is ideal for an organized and enthusiastic administrator comfortable working independently. Excellent communication skills across all levels are required to communicate confidently and professionally.
Key Requirements:
1. Experience in data management and information transfer requiring accuracy and attention to detail.
2. Excellent communication skills.
3. Strong experience with Microsoft Office.
4. Previous experience with Oracle.
What we offer:
A career at Telent offers opportunities across many sectors, roles, and technologies, allowing you to develop, learn new skills, and make an impact. We are committed to creating an inclusive culture that respects and values diversity, enabling everyone to thrive.
Additional benefits include:
* 34 days holiday including public holidays, with options to buy or sell days, or 26 days holiday with similar options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping through Telent Reward scheme.
Learn more about Telent:
Click here for Telent Video!
We are passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves, and is empowered to reach their full potential. People are at the heart of our business, and we believe our teams should reflect the diverse backgrounds of the communities we serve.
Hybrid work model: #LI-Hybrid
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About Us
Telent is a leading technology company specializing in the design, build, support, and maintenance of mission-critical communications and digital infrastructure across the UK. Our work helps connect communities using the latest technology and innovation. Join us to make a real impact and fulfill your potential as part of a dedicated team of over 3,000 professionals.
Our Values:
* Be Inclusive
* Take Responsibility
* Collaborate
* Be Customer-focused
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