Brightwork have an excellent opportunity for an experienced 1st/2nd Line Helpdesk Support, to join our client, a global luxury brand at their prestigious Edinburgh retail location, however, there may be a requirement to visit other sites across Scotland if required.
This is an ongoing temporary contract until Jan 2026 with view of extension.
With a working week of Wednesday to Sunday, the successful candidate will provide on site staff with key 1st/2nd line support throughout their peak trading periods and act as a key point of liaison between vendors, suppliers and internal stakeholders.
Duties will include:
- Building relationships with internal and external stakeholders, ensuring all support is delivered within agreed SLA's
- Managing suppliers and vendors to the organisation and conducting regular service reviews
- Providing 1st/2nd line support with regards to EPOS systems and iPads, working closely with IT outsourcer when escalation is required
- Assisting with the set up of video conferencing facilities
- Troubleshooting issues with networks, routers and cloud-based environment
- General duties as required
The successful candidate:
- Will have experience working within a 1st/2nd Line Helpdesk Support role and be confident providing support within an EPOS environment
- Be confident liaising with suppliers and external stakeholders to build and develop working re...