Rydon's dynamic, supportive and fun inbound Contact Centre has an opportunity for a Team Leader to join us on an 18 month maternity cover basis. Our Contract centre is in Dartford, Kent and the position would be offered on a hybrid working basis, 4 days in the office and 1 day per week from home. It's a fun and sociable office which promotes an inclusive culture. Every successful customer service centre is a reflection of the people who work in it and our call centre is no exception to this rule, it really is our people that make the difference.
Rydon Maintenance provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.
Job Purpose
Do you have Team Management experience and a passion for great Customer Service This role could be great for you!
Reporting to the Contact Centre Manager you will ensure your team's SLAs, performance targets and quality measures are achieved whilst developing members of your team through coaching and training and identifying areas of improvements within the call centre.
Other key duties include:
1. Monitoring qualit...