The Patient Service Centre are recruiting!
The Outpatient Service Team is a hard‑working team who are highly motivated and effective. As a large Trust we have services at six of the sites and we provide key services within the patient pathway for outpatient and inpatient activity. We work hard as a team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority.
We offer a full package of benefits, including a car lease scheme; on‑site childcare; generous annual leave in line with NHS terms and conditions; high‑street and public‑transport discounts; a 24/7 staff support service – and the little things that make life easier, like on‑site Amazon lockers and fresh fruit and veg stalls.
Previous candidates need not apply.
PLEASE NOTE – WE CANNOT OFFER SPONSORSHIP FOR THIS ROLE.
Main duties of the job
This role involves registering GP referrals as they come in from the GP, booking the first appointment with the patient, speaking to patients with a positive, friendly, helpful attitude, and making the first point of contact an excellent patient experience ready for when they attend for their hospital outpatient appointment.
Recording accurate and timely data is a vital part of this role and will support the delivery of national and trust targets and also ensure appropriate remuneration of work undertaken in the outpatient department. The post holder will answer calls in a timely manner whilst remaining professional and supportive to the nature of the call, attempting to ensure we can answer all patient queries – this can involve cancelling or rescheduling appointments. Currently we have a variety of appointments from face‑to‑face attendance in person at the hospital. The post holder will be required to work across many IT systems to complete tasks.
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.
If you are passionate about people, you’re the perfect fit for us as a health professional.
Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.
Applications for this role should be written by the applicant intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
This advert closes on Wednesday 21 Jan 2026.
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