Overview
Team Manager (L4), Ring Data Engineering Services. Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.”
Responsibilities
* Managing a team of ML Data Associates.
* Execute plans for the team to handle multiple ML queues within a defined process area.
* Identify risks and ensure proper escalation; maintain confidentiality and compliance.
* Responsible for meeting SLAs and task completion targets for specific queues within capacity limits.
* Collaborate with internal and external teams to achieve business goals.
* Analyze data to highlight trends and gaps; report key metrics.
* Present data during business meetings and reviews.
* Design and implement process improvement projects affecting team performance; participate in new workflow rollout projects.
* Provide guidance on work types and prioritization; manage straightforward objectives as well as ad hoc requests.
* Create and implement performance improvement plans for associates; offer regular coaching and feedback on quality, performance, behavior, and career development.
* Manage team performance based on metrics and deliverables.
* Hold team members accountable for performance, adherence to rules, and guidelines.
* Support hiring and training of new Associates.
A day in the life
* Manage & monitor performance on job or queue adherence, volume, and quality.
* Support hiring and training of new Associates.
* Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
* Track quality and utilization metrics.
* Provide regular, formal & informal feedback to direct reports.
* Identify and help implement process-related improvement using methodologies.
* Communicate effectively.
About the team
Artificial General Intelligence Data Services (AGI DS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.
Basic Qualifications
* Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.
* Proficiency in verbal and written communication skills.
* Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
* Overall 4+ yrs of work experience of which, minimum 1+ yrs of people management experience.
* Must have driven process improvements in the current role.
Preferred Qualifications
* Experience with process improvement/quality control tools and methods.
* Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues.
* Excellent communication, strong organizational skills and very detail-oriented.
* Strong interest in hiring and developing people in their respective roles.
* Leadership experience in coaching and performance management.
* Experience in managing process and operational escalations.
* Experience with aspects of speech and language technology.
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