Job overview
An exciting opportunity has arisen for a full time Supervisor - Outpatient Receptions, working 37.5 hours per week. The postholder will be required to manage all aspects of the outpatient receptionists including doing the rota's, sickness, performance, annual appraisals and any other management requirements.
We are looking for someone to provide a welcoming, professional and courteous service to staff within the hospital. You will be smartly presented and have excellent customer relations and communication skills to work in this management role.
Main duties of the job
Line management responsibility for administration staff within the Patient Services Outpatient Reception Team – overseeing
all administration and clerical processes to enable a high quality, effective and patient focused service is delivered. The post holder will ensure that standard operating procedures are followed, ensuring
achievement of all performance targets. The Supervisor will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient
pathway to the Service Manager.
The post is pivotal in delivering and maintaining a comprehensive and consistent level of training and working practice, which will enable the Trust to deliver safe, effective and efficient operational services
to its patients and service users whilst ensuring operational continuity within the operational administration teams.
Support in development, implementation and regular review of policies and procedures, this includes providing/creating documentation to support training within operational administration teams.
As part of the team within Patient Services, the post holder will be jointly responsible for ensuring that the objectives of the group are achieved, whilst also ensuring the group functions as an integral part of
the Foundation Trust as a whole.
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person specification
Education and Qualifications
Essential criteria
1. NVQ Level 3 in Administration or equivalent supervisory experience
2. Good level of General Education
Desirable criteria
3. Attained NVQ 3 in administration
4. Keyboard Qualifications / relevant
Occupational Experience
Essential criteria
5. Microsoft Office qualification
6. Previous experience of working in a customer service environment
Desirable criteria
7. Working within a change environment
8. Experience of scheduling / coordinating activities and/or resources
9. Time Management Skills or experience of working with a busy/demanding environment
Employer certification / accreditation badges