The Municipal Hotel & Spa, a 5‑star boutique hotel opened in May 2023 in Liverpool’s iconic clock tower, offers 179 bedrooms and a state‑of‑the‑art spa sanctuary within a historic landmark building.
We are seeking an exceptional Bar Operations Manager to lead the Palm Court Bar, delivering a premium bar experience while maintaining commercial and operational excellence in a high‑volume, luxury setting.
Key Responsibilities
* Oversee the full day‑to‑day running of the Palm Court Bar, ensuring smooth, efficient, and polished service at all times.
* Deliver exceptional product quality across beverages and bar dining, maintaining consistency that reflects a 5‑star Liverpool experience.
* Take ownership of budgets, driving revenue while maintaining tight cost control and operational efficiency.
* Lead, inspire, and develop the team—creating a culture focused on pride, progression, and consistently high performance.
* Collaborate across the hotel to deliver standout events, private functions, and guest experiences that leave a lasting impression.
* Drive continuous improvement in service flow, standards, and team productivity within a high‑volume, luxury setting.
* Manage stock control and back‑office systems with precision, ensuring accurate reporting and proactive variance management.
* Maintain a strong presence on the floor; engaging with guests, elevating their experience, and embodying true Liverpool hospitality.
Who We’re Looking For
* Extensive experience in luxury or high‑end hospitality, ideally within a premium bar environment.
* Leads from the front; hands‑on, visible, and fully immersed in the guest experience.
* Strong commercial awareness, balancing cost control with exceptional quality and service.
* Understands the importance of consistency in a high‑volume, flagship venue.
* Passionate about training and developing teams, building knowledge in wines, spirits, and service excellence.
* Sharp eye for detail and takes pride in maintaining the highest standards.
* Proactive, solution‑focused, and calm under pressure.
* Communicates with confidence, warmth, and authenticity; reflecting the spirit of Liverpool.
* Thrives in a team that works hard, supports each other, and enjoys what they do.
* Desirable to hold a Level 2 WSET and be a Personal License holder.
What We Offer
As a Heartist®, you will be part of the Accor and RBH group, gaining access to a comprehensive benefits program, including:
* Employee benefits package with preferential hotel rates and exclusive discounts with partners.
* RBH company benefits such as an extra day’s holiday for your birthday, a pension scheme, and social events.
* Hotel‑specific perks including friends and family rates, discounted local parking, free meals on duty, and gratuities.
You will have access to a benefits package we believe truly works for our people and enhances our overall culture.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
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