We're looking for a driven and technically strong Product Operations & Support Engineer who thrives on problem-solving, enjoys working with data, and is eager to grow in a fast-moving environment alongside top-tier professionals.
What you'll do:
* Own the monitoring, maintenance, and support of Optimove's production environments
* Serve as a central technical partner for customer integrations, covering both data and application use cases
* Investigate, debug, and optimize ETL pipelines and data flows
* Perform in-depth data quality assurance and analysis using MS SQL
* Manage configurations and ensure operational stability
* Design and implement scalable, reliable operational processes
* Lead deep technical investigations across campaigns, events, APIs, batch jobs, and integrations
* Handle operational incidents and customer-facing issues related to system behavior and data pipelines
* Collaborate closely with Engineering, Product, DevOps, and Site Reliability teams to resolve complex cases efficiently
* Maintain clear operational documentation, runbooks, and a knowledge base of known issues
* Communicate directly with customers, translating technical challenges into clear, actionable solutions
What you bring:
* Excellent technical aptitude with hands-on experience in SQL
* Strong analytical and debugging skills, with a sharp eye for detail
* The ability to quickly learn new technologies and adapt to changing priorities in a fast-paced environment
* A solid understanding of modern software technologies such as APIs, web and mobile SDKs, JSON, HTML, and JavaScript
* Confidence explaining technical concepts to both technical and non-technical audiences
* A proactive, independent mindset paired with strong ownership and follow-through
* High motivation, strong work ethic, and the ability to juggle multiple priorities effectively
* A client-centric approach with creative thinking when tackling complex technical problems
* Excellent communication and interpersonal skills, with a collaborative, team-first attitude
* A passion for continuous learning and improving how things work
Nice to have skills & experience:
* Experience supporting enterprise-grade customers
* Background working with Windows and Linux environments
* Hands-on debugging of web applications, including logs and networking issues
* Familiarity with monitoring and observability tools such as DataDog
* Understanding of networking fundamentals (DNS, HTTP, ports, etc.)
* Experience with SaaS implementations and production operations