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Join to apply for the Family Support and Transition Lead role at Haven House Children's Hospice
Job Summary
Make a difference where it matters most.
At Haven House Childrens Hospice, we believe every child and family deserves exceptional care, compassion, and support especially during lifes most challenging times. We are now seeking a dynamic and experienced leader to join us as Family Support and Transition Lead, a critical role in our multidisciplinary team.
Job Summary
Make a difference where it matters most.
At Haven House Childrens Hospice, we believe every child and family deserves exceptional care, compassion, and support especially during lifes most challenging times. We are now seeking a dynamic and experienced leader to join us as Family Support and Transition Lead, a critical role in our multidisciplinary team.
In this role, you will lead and coordinate our social care, safeguarding, and family support services, ensuring the highest standards of care are delivered with empathy, respect, and integrity. Youll work at the heart of our organisation, helping to shape the way we support families through complex and changing circumstances, always with a focus on holistic, person-centred care.
As one of our safeguarding leads, youll ensure robust, embedded safeguarding practice across the organisation, leading on serious case management and ensuring effective multi-agency collaboration and learning. Youll also champion smooth, supported transitions for young people moving into adult services, recognising the importance of continuity and individualised care during this key life stage.
This is a senior role with strategic influence. You will contribute to the future direction of our family support and safeguarding functions, ensuring they reflect and advance Haven Houses mission. Youll also represent the hospice at borough-wide and regional forums, influencing policy and strengthening partnerships that benefit the families we serve
Main duties of the job
Were Looking For Someone With:
* Significant leadership experience in social care, safeguarding, or family support
* A strong understanding of the challenges facing families of children with life-limiting conditions
* Excellent knowledge of safeguarding legislation and practice
* Proven ability to work across agencies and build collaborative, impactful partnerships
* A passion for driving innovation, reflection, and continuous improvement in care delivery
About Us
Haven House Childrens Hospice supports hundreds of families, looking after children and young people who have life-limiting or life-threatening conditions. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities.
If you are an empathetic, forward-thinking leader with a commitment to making a real and lasting difference, wed love to hear from you
Benefits As an employee you will be entitled to the following range of benefits:
Hybrid office/home arrangement
27 days' annual leave (pro rata)
Pension scheme (company matches contribution up to 7%)
Free onsite parking
Employee Assistance Programme
Eye care voucher scheme
Cycle to work scheme
Life Cover (dependent upon eligibility)
Details
Date posted
13 June 2025
Pay scheme
Other
Salary
£33,620 to £39,359.20 a year Plus HCAS
Contract
Permanent
Working pattern
Part-time
Reference number
B0186-25-0005
Job locations
The White House
Woodford Green
Essex
IG8 9LB
Job Description
Job responsibilities
Job Summary
This role leads and coordinates the oversight of all aspects of social care, safeguarding, and family support across Haven House Children's Hospice. The post-holder will play a vital role in shaping and enhancing the delivery of holistic, person-centred care to children and their families, ensuring safeguarding principles are fully embedded across the organisation and the services are responsive to the complex and evolving needs of the families with support.
The post-holder will also take the lead on Serious Case Management, working closely with local authorities and partner agencies to ensure robust multi-agency responses, thorough internal processes, and reflective learning. In addition, you will oversee complex transitions into adult services, ensuring continuity of care and tailored support for young people and their families during this significant life stage.
A key part of the role involves contributing to the strategic direction of the hospices Family Support and Safeguarding functions, ensuring they align with and contribute to Haven Houses overarching mission and values. The role also carries responsibility for representing the hospice at borough-wide and regional forums, influencing policy and practice through effective partnership working and advocacy.
Key Responsibilities
Line management
Provide Direct Line Management and Leadership to the Family Support Team Take overall responsibility for the effective management and leadership of the Family Support Team. This includes conducting regular one-to-one supervision, annual performance appraisals, and supporting continuous professional development. Ensure clear delegation of responsibilities across social care, family support, and transitional support functions to promote efficiency,accountability,and high standards of care delivery.
Develop and Implement Outcome-Based Evaluation Measures Design, implement, and monitor robust outcome measures and evaluation tools to assess the effectiveness and impact of social care and family support interventions. Use data and qualitative feedback to inform continuous service improvement, demonstrate value and effectiveness to stakeholders, and ensure that interventions are evidence-informed and outcomes-driven.
Drive Strategic Development of Family and Social Services Contribute to the strategic planning and long-term development of family and social care services at Haven House. Collaborate with senior leaders and cross-disciplinary teams to ensure services align with the hospices vision, values, and strategic objectives. Identify opportunities for innovation, partnership development, and funding that enhance the support offered to children and their families throughout their hospice journey.
Safeguarding Leadership and Governance
Act as Deputy Safeguarding Lead for the Hospice Support the Designated Safeguarding Lead in ensuring that safeguarding remains a core element of service delivery and organisational culture. Take delegated responsibility for safeguarding in their absence and provide leadership on safeguarding matters across the hospice.
Provide Safeguarding Supervision to Staff and Volunteers Deliver safeguarding-specific supervision to all relevant staff and volunteers, supporting reflective practice, early identification of concerns, and confidence in managing safeguarding issues appropriately and compassionately
Lead Internal Safeguarding Responses and External Liaison Coordinate timely and effective responses to safeguarding concerns raised within the hospice, ensuring clear documentation, appropriate risk assessment, and liaison with statutory safeguarding partners including local authority childrens services, adult services, and the police.
Represent Haven House in Multi-Agency Safeguarding Forums Act as the hospices representative in safeguarding strategy meetings, child protection conferences, and multi-agency risk assessment panels. Advocate for the needs and voices of children and families, ensuring appropriate care planning and risk management.
Lead Safeguarding Policy, Training, and Audit Oversee the ongoing development, implementation, and auditing of safeguarding policies, protocols, and training programmes. Ensure compliance with legislative and regulatory frameworks and promote a culture of safeguarding awareness and best practice across all teams.
Report to the Board Safeguarding Committee Prepare and deliver quarterly safeguarding reports to the Board Safeguarding Committee, including data analysis, emerging themes, case summaries, risk assessments, and identified learning. Contribute to strategic oversight and governance of safeguarding at the hospice.
Serious Case Management and Organisational Learning
Coordinate Responses to Critical Incidents and Complaints Lead the hospices response to serious incidents, near misses,and complaints related to family and social services.Ensure timely investigation, transparent communication, and effective support for those affected.
Lead or Contribute to Internal Investigations and Serious Case Reviews Participate in or lead internal case reviews and investigations and contribute to external multi-agency serious case reviews where relevant. Ensure thorough documentation, evidence-based analysis, and adherence to statutory requirements.
Embed Organisational Learning and Drive Improvement Capture key learning from critical incidents, complaints, and safeguarding cases. Use findings to inform service development, staff training, and quality improvement initiatives. Promote a culture of reflection, learning, and continuous improvement throughout the organisation.
Transitions Lead Key Responsibilities
Lead and coordinate transition planning for young people approaching adulthood, ensuring a person-centred approach that involves families, clinical teams, and external partners.
Develop and implement bespoke transition plans that reflect the young person's needs, aspirations, and clinical requirements, starting from age 14 and continuing into early adulthood, ensuring MCAs are completed and reviewed.
Act as the key liaison between the hospice and statutory/adult services, including education, health, and social care, to ensure continuity and clarity across systems.
Represent the hospice in transition and palliative care networks, advocating for the needs of young people and sharing best practice.
Build internal awareness and capacity, offering guidance and training to colleagues to embed strong, proactive transition support across the organisation.
Annual Strategic Objectives
The post-holder will agree annual objectives with the Director of Clinical Services, which may include:
* Expanding Family and social support pathways
* Developing transition protocols
* Improving safeguarding audit compliance
* Enhancing the evaluation of family support services using measurable outcome frameworks
General Requirements
* To promote and live the Haven House values of Compassionate, Professional, Respectful and Safe.
* To work with colleagues across the hospice as part of the Haven House One Team approach.
* To conduct yourself in line with the Haven House cultures and behaviours at all times, acting as an ambassador for the hospice.
* To contribute towards a culture of continuous improvement to help drive our service to Outstanding.
* To offer flexible support for the work of the organisation, with a flexible approach to new duties and responsibilities as needed to support our vision, mission and values.
This job description is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder. The specific objectives of the post holder will be subject to review as part of the individual performance process.
Haven House is committed to Equal Opportunities in Employment and therefore it is our aim to ensure that no applicant or employee receives less favourable treatment on grounds of gender, disability, religion, race, colour, sexual orientation, and nationality, ethnic or national origins or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. Haven House is responsible under the existing equality and diversity legislation to ensure equality issues are promoted and you are expected to work with Haven House to fulfil these obligations, policies and codes of good practice.
Employees must take reasonable care and be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974) and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.
Haven House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.
Job Description
Job responsibilities
General Requirements
* To promote and live the Haven House values of Compassionate, Professional, Respectful and Safe.
* To work with colleagues across the hospice as part of the Haven House One Team approach.
* To conduct yourself in line with the Haven House cultures and behaviours at all times, acting as an ambassador for the hospice.
* To contribute towards a culture of continuous improvement to help drive our service to Outstanding.
* To offer flexible support for the work of the organisation, with a flexible approach to new duties and responsibilities as needed to support our vision, mission and values.
This job description is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder. The specific objectives of the post holder will be subject to review as part of the individual performance process.
Haven House is committed to Equal Opportunities in Employment and therefore it is our aim to ensure that no applicant or employee receives less favourable treatment on grounds of gender, disability, religion, race, colour, sexual orientation, and nationality, ethnic or national origins or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. Haven House is responsible under the existing equality and diversity legislation to ensure equality issues are promoted and you are expected to work with Haven House to fulfil these obligations, policies and codes of good practice.
Employees must take reasonable care and be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974) and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.
Haven House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.
Person Specification
Knowledge and skills
Essential
* Knowledge of palliative care, child development, and trauma-informed practice
* Proven ability to lead transitions for young people with complex health needs
* Excellent communication, leadership, and safeguarding skills
* Demonstrated experience leading service transformation or managing complex change in multi-agency environments
Desirable
* Involvement in policy development or service redesign
Experience
Essential
* Minimum 4 years' post-qualifying experience in children and families' services
* At least 2 years as a Safeguarding Lead or Deputy in a health or statutory setting
* Experience of managing multi-disciplinary or multi-agency teams
Desirable
* Experience in a hospice or paediatric palliative care setting
Qualifications
Essential
* Qualified Social Worker with current SWE registration
Desirable
* Postgraduate qualification in child protection, systemic practice, or trauma-informed care
Person Specification
Knowledge and skills
Essential
* Qualified Social Worker with current SWE registration
Desirable
* Postgraduate qualification in child protection, systemic practice, or trauma-informed care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Haven House Childrens Hospice
Address
The White House
Woodford Green
Essex
IG8 9LB
Employer's website
https://www.havenhouse.org.uk/ (Opens in a new tab)
Employer details
Employer name
Haven House Childrens Hospice
Address
The White House
Woodford Green
Essex
IG8 9LB
Employer's website
https://www.havenhouse.org.uk/ (Opens in a new tab)
Seniority level
* Seniority level
Director
Employment type
* Employment type
Part-time
Job function
* Job function
Other
* Industries
Strategic Management Services
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