We are recruiting for a motivated Junior IT Administrator to join a company based in B9,Birmingham. The IT Administrator role is ideal for someone who has a solid technical foundation. Key Responsibilities for the IT Administrator role: * Act as the primary first-line IT support contact for multiple sites * Provide remote and on-site support to users across different locations as required * Assist with the installation, configuration, and maintenance of IT hardware and software * Support day-to-day operations of desktops, laptops, printers, mobile devices, and peripherals * Provide first- and second-line technical support to end users for both IT and ERP requirements * Help manage user accounts, permissions, and access rights * Monitor systems and report performance or security issues * Assist with system updates, patches, and basic backup procedures * Assist and maintain CAD packages for showroom designers, updating software, catalogues and troubleshooting issues * Troubleshoot common desktop, network, and application issues * Maintain clear documentation of IT processes and support activities * Support onboarding and offboarding of staff (equipment setup and access) * Work closely with senior staff on projects and be able to implement new programmes across multiple branches Required Skills & Experience * Around 2 years of experience in an IT support, helpdesk, or junior systems role * Basic knowledge of Windows operating systems, O365 and E3/E5 licensing * Understanding of networking fundamentals (LAN/WAN, DNS, DHCP) * Familiarity with Microsoft 365 or similar cloud platforms * Basic awareness of IT security best practices * Strong willingness to learn and develop technical skills * Good communication skills and a ability to understand a fix a IT issue independently * Experience with Active Directory or user account management * Basic exposure to power shell or similar