Job Description Workshop Controller – Automotive Aftersales Salary: £28,000 – £30,000 basic | £36,000 – £40,000 OTE Job Type: Full-time, Permanent Location: Romford We are recruiting on behalf of a leading automotive group for an experienced Workshop Controller to join a high-performing aftersales operation. This is a key role within the dealership, responsible for driving workshop efficiency, technical performance, and customer satisfaction. The Role As Workshop Controller, you will take ownership of the day-to-day running of the workshop, ensuring technicians are performing at optimum efficiency while maintaining high quality and first-time fix standards. You will also work closely with customer-facing teams to maximise upsell opportunities while delivering an exceptional customer experience. Key Responsibilities Drive performance of the workshop technician team to maximise efficiency, sold hours, and first-time fix Lead and influence customer-facing teams to maximise upsell while maintaining excellent customer service Implement and adopt new digital systems and processes as part of the group ’ s digitalisation strategy Develop the skills, knowledge, and career progression of workshop team members Optimise operational processes across the customer journey, including Vehicle Health Checks Ensure full compliance with group financial processes, DVSA MOT standards, and Health & Safety regulations Make a positive and measurable impact across the aftersales department and wider dealership About You Previous experience as a Workshop Controller or in a senior workshop/aftersales role Strong leadership and people management skills Commercially focused with a clear understanding of workshop KPIs Confident using digital workshop and dealership systems Sound knowledge of DVSA, MOT, and Health & Safety requirements What ’ s on Offer Competitive basic salary of £28,000 – £30,000 On-target earnings of £36,000 – £40,000 Career progression within a large, reputable automotive group Ongoing training and professional development Stable, long-term opportunity in a modern dealership environment