Overview
Arthur Medical Centre seeks to appoint an individual to join our Reception/Admin team in our busy, forward thinking Practice. The post is a one year fixed term for Maternity Cover. The Practice is situated in Horsley Woodhouse, north of Derby, with easy access from Derby, Nottingham and Sheffield.
Location: Horsley Woodhouse, near Derby, England
Duties
* Receive, assist and direct patients in assessing the appropriate service or healthcare professional in a courteous, consistent and effective way.
* Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* To provide efficient, helpful, informative and supportive reception services to patients and members of the Practice.
* To action repeat prescription requests and ensure that they are ready for collection in line with practice protocol.
Job Responsibilities
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
* Explain procedures and make new and follow-up appointments with the appropriate clinician.
* Use judgement and communication skills to ensure urgent consultations are seen in line with practice protocol.
* Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are followed consistently.
* Receive and make telephone calls as required. Direct calls and take messages with accuracy and prompt delivery.
* Check and prepare the Doctors visiting list with careful recording of relevant details.
* Print and prepare forms for samples sent to the lab.
* Advise patients of relevant charges for private services, accept payment and issue receipts as appropriate.
* Enter patient information on computer systems as required.
* Prepare clinical rooms for surgeries and ensure adequate supplies of consumables.
* Cover colleagues’ holiday and sick leave as required.
Administration Duties
* Process incoming and outgoing mail as directed.
* Accurately record data and actions in patient records in accordance with practice protocol.
* Complete other daily/weekly and monthly core tasks to support the smooth running of the reception/repeats areas.
* Run patient recall systems.
* Support Chronic Disease Management in searches, recalls and audits, ensuring recall letters/documents are produced and sent on time.
* Liaise with lead staff to ensure cervical smear recalls are in place as necessary.
* Assist with administration of Pathology / Mail and enhanced services/projects as required.
* Summarise patient notes accurately and efficiently with doctors, and ensure information is added to the SystmOne system as required by the GMS2 Contract.
* Administer the electronic GP2GP system to ensure patient notes are processed promptly.
* Review and extract data from clinical correspondence and input Read Codes into the patient’s medical record on the SystmOne, ensuring compliance with the GMS Contract.
* Advise clinicians and staff on Read Codes, shortcuts and GMS guidelines, and amend entries as appropriate.
* Undertake any other duties appropriate to the post as requested by the Practice Management Team or Partners.
* Open the premises at the start of the day and ensure readiness to receive patients; ensure building security at close.
Special Requirements of the Post
* General Practice experience would be ideal; full training provided.
* Knowledge/experience of SystmOne would be an advantage.
* Understanding and adherence to confidentiality.
* Flexibility with working hours (7.45am to 6.30pm, Monday to Friday) with some Saturday work required.
* Subject to satisfactory DBS check.
Note: This vacancy may be withdrawn early if a sufficient number of suitable candidates apply.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Health Care Provider
* Industries: Medical Practices
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