Purpose of the role
Reporting to the Head of IT, this role assists with the development and maintenance of the IT applications for Phoebe Philo Ltd, ensuring that the applications are user-friendly, effective, cost-efficient, secure, and compliant.
Responsibilities
* Collaborate with all departments to understand their requirements and implement supporting technology, including:
* Optimize front-end ecommerce stack with the digital team to ensure resilience, security, and compliance.
* Enhance Airtable solutions in collaboration with product development and other teams to support the company's design and development processes.
* Work with the finance team to optimize systems for accounting, reporting, accounts payable, online payments, VAT, and payroll, ensuring resilience, security, and compliance.
* Coordinate with logistics to ensure systems for carrier management, shipping labels, and returns are functioning well and are continually improved.
* Collaborate with sustainability, development, and production teams to optimize systems for tracking sustainability data.
* Ensure system integrations, including middleware, are optimized, resilient, secure, and compliant.
* Develop and manage relationships with partners and contractors to deliver and support technology requirements.
* Provide guidance and training to teams on systems and platforms to maximize their usage.
* Maintain operational reliability, stability, security, and compliance of technology services and applications, adhering to industry standards and best practices.
* Ensure all technology processes comply with relevant laws and regulations, such as GDPR.
* Drive collaboration across teams to ensure smooth technology rollouts.
Qualifications, Skills, and Experience Required
* Degree in Computer Science or demonstrable experience.
* 3-5 years’ experience in technology roles within the fashion industry, with experience in e-commerce, product development, and support functions, preferably in luxury fashion.
* Experience in a start-up or scale-up environment, demonstrating the ability to adapt and improve the technology stack through different growth stages.
* Knowledge of current and emerging technologies, application development techniques, and relevant suppliers/partners.
* Experience with systems such as Shopify, Hubspot, Powerfront, Avalara, Global-E, JOOR, Brightpearl, Airtable, Microsoft Business Central, Concur, SDI, and no/low code platforms like MAKE.
* Ability to lead technology projects that meet business objectives.
* Strong problem-solving and decision-making skills.
* Comfortable working under tight deadlines in a fast-paced environment.
* Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
* Strong stakeholder collaboration and influence skills.
* High standards of quality combined with resourcefulness and a proactive attitude.
* Leadership and interpersonal skills to build trust and credibility.
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