We are recruiting an experienced inbound Call Handler to work as Repairs Advisors based in Hertford.
Working in social housing reactive repairs is interesting, rewarding, varied, and fast-paced.
Our people are committed to providing the very best customer care and service to our clients. In return, we offer a great working environment, job satisfaction, and opportunities for career progression.
Previous experience in a Contact / Call Centre is required.
Our ideal candidate will have a background in property maintenance or knowledge of home DIY.
The Role
We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.
This is a full-time, office-based position (not remote).
Working hours are 8am to 5pm, Monday to Friday, with some evenings until 6pm and one Saturday or Sunday each month. Extra hours are paid at the standard rate.
Main Responsibilities
* Taking inbound calls from tenants and clients (housing associations or councils).
* Using questioning to ensure property repair faults are logged correctly on our housing management system.
* Contacting tenants to book appointments.
Essential Skills / Experience
* At least 1 year’s experience in a customer service call handling role.
* Excellent communication and listening skills.
* Ability to multi-task in a fast-paced environment.
* Excellent telephone manner and administrative skills.
Company Benefits
* Career development opportunities.
* Employee Assistance Program.
* Christmas hampers.
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