Go back Birmingham Women's and Children's NHS Foundation Trust
Diabetes Support Administrator
The closing date is 07 May 2026
To provide a comprehensive administrative and secretarial service to the Diabetes MDT, working especially closely with the Diabetes Administrator to support all aspects of their role.
To provide secretarial/admin support to the Diabetes Nurse Team and Consultants to help facilitate an efficient service, being the first port of call for all admin queries from the Diabetes nursing team.
Main duties of the job
* Assist in the oversight of all outpatient activity, booking appointments when required and sending out appointment letters and setting up referrals.
* Cash up clinics and maintain waiting lists when required.
* Organise patient episodes effectively and efficiently so that patients are seen without clinical risk and within NHS guidelines and targets.
* Plan and follow up actions resulting from each patient episode within agreed timescales.
* Ensure completed investigations are available to each consultant and the appropriate healthcare team when required.
* Plan and organise patient admission episodes effectively and efficiently in accordance with consultant requirements and Trust policies.
* Allow the Trust to accurately review and report compliance with relevant NHS guidelines and targets regarding waiting times and patient activity.
* Deal efficiently with all patient enquiries by phone, letter, email or face to face, exercising initiative and tact with regard to action necessary.
* Relay all messages as quickly as possible and escalated urgent correspondence to the most appropriate multi-disciplinary team (MDT) member.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world‑class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world‑leading neo‑natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family‑centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year, offering a full range of gynaecological, maternity and neonatal care.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Person Specification
Qualifications
* Good standard of secondary education including GCE/GCSE English or equivalent.
* Good computer skills of Microsoft Office (Word, Excel, Outlook and PowerPoint).
* Experience of note taking.
* Ability to tabulate information and input data.
* NVQ level 3 in business and administration, or clerical or equivalent experience.
Knowledge & Nature of Experience
* Previous NHS experience.
* Experience of office systems.
* Experience of dealing with confidential issues.
* Previous experience of secretarial/administrative work.
* Proven ability to manage competing priorities and deadlines.
* Proven organisational skills.
* Experience of organising and supporting meetings within an organisation.
* Previous HR experience.
* Medical terminology.
Analytical and Judgement Skills
* Methodical and well organised.
* Proven ability to prioritise demanding workload.
Professional/Managerial/Specialist Knowledge
* Good communication skills – oral, written and telephone.
* Good customer care skills.
Personal Skills/Abilities and Attributes
* Friendly outgoing personality.
* Customer orientated approach.
* Reliable and ability to use own initiative.
* Ability to work without direct supervision.
* Flexible and adaptable to changing situations.
* Good team worker.
* Highly motivated.
* Willingness to develop skills and knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Birmingham children's hospital
Steelhouse Ln, Queensway, Birmingham B4 6NH
£25,760 to £27,476 a year per annum / pro rata
Contract
Fixed term
Duration
12 months
Reference number
284-26-7276370-DMUT-A
Job locations
Birmingham children's hospital
Steelhouse Ln, Queensway, Birmingham B4 6NH
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