Senior Product Manager, Subscription and Offers
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.
As the Senior Product Manager for Subscriptions and Offers across our streaming services, you will play a pivotal role in shaping the customer experience for all subscription change journeys – including upgrades, downgrades, cancellations, pauses, and plan modifications. This position is responsible for driving innovation and scalability within backend systems to support evolving business models and meet the dynamic needs of our customers.
What you’ll do
* Define and maintain the product vision and roadmap for subscription management backend systems.
* Align product priorities with business objectives, customer experience goals, and technical feasibility.
* Collaborate with engineering teams to design and deliver robust, secure, and scalable backend solutions.
* Ensure seamless integration with billing, identity, and customer support systems.
* Manage the product backlog, write clear user stories, and prioritise features based on impact and effort.
* Partner with commercial, marketing, and customer operations teams to support subscription lifecycle initiatives.
* Communicate product plans and progress to senior leadership and cross‑functional stakeholders.
* Use analytics and customer feedback to optimise subscription change flows, monitoring KPIs such as churn, upgrade rates, and system performance.
What you’ll bring
* Proven experience in backend product management, ideally within subscription or streaming services.
* Strong understanding of APIs, microservices, and system architecture.
* Excellent stakeholder management and communication skills, with the ability to influence across teams.
* Data‑driven mindset with experience using metrics and KPIs to guide product decisions.
* Ability to thrive in fast‑paced, agile environments with shifting priorities.
* Strong complex thinking and problem‑solving skills, with the ability to visualise challenges clearly and quickly grasp the projects that need to be solved.
Team overview
Global Streaming Technology (GST) serves tens of millions of customers around the world through multiple international streaming services: Peacock across the US; NOW, WOW and SkyShowtime covering nearly 30 markets in Europe; and Showmax for over 40 countries in Africa. The Global Streaming Technology organization brings together engineering and operational talent across the US, UK, Portugal, Czech Republic and India.
The rewards
* Sky Q, for the TV you love all in one place
* The magic of Sky Glass at an exclusive rate
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* A wide range of Sky VIP rewards and experiences
Inclusion & how you’ll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space
Osterley
Our Osterley Campus is a 10‑minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We'd love to hear from you. Inventive, forward‑thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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