We are working with a well‑established, international organisation within a specialist industry, supporting customers across a global network. Due to continued growth and investment in digital sales platforms, they are looking to add a Customer Support Advisor to their UK team.
This is a fantastic opportunity for someone with strong administrative and customer service skills, ideally with experience in order processing, to join a fast‑paced and collaborative environment.
Responsibilities
* Accurately enter and process purchase orders
* Set up and maintain product information within internal systems
* Handle customer enquiries relating to existing and past orders
* Process exchange and special orders
* Review and update customer account information
* Provide support to customers via phone, email, and online platforms
* Generate shipping labels and billing invoices as required
* Assist with online/web‑based customer purchasing and registrations
* Support marketing and special‑order functions, including online sales
* Conduct customer care surveys and maintain strong client relationships
* Work collaboratively with internal departments to ensure smooth order flow
* Carry out additional administrative and operational duties as required
Qualifications
* Strong organisational skills with excellent attention to detail
* Ability to work under pressure and meet deadlines
* Confident communicator with a customer‑focused approach
* Proactive and solutions‑oriented mindset
* Comfortable working both independently and as part of a team
* Good IT skills and experience using internal systems/databases, previous experience in a sales support, customer service, or order processing role
* Educated to GCSE level (or equivalent)
Benefits
* Opportunity to join a growing, globally connected business
* Exposure to a fast‑paced and evolving digital sales environment
* Supportive team culture with opportunities for development
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