Organisation: Leicestershire County Council
Work Location: Home/County Hall, Leicester Road, Glenfield, Leicester, LE3 8RA
Salary: £26,832 - £28,146 per annum (pro rata for part-time)
Working Hours: 18.5 Hours
Contract Type: Permanent
Closing Date:
Interview Date(s): Tuesday 24th March 2026
Do you enjoy supporting residents of Leicestershire with information and advice around their needs? If so, why not consider joining us as an Integrated Lifestyle Advisor.
About the Role
The post holder's key role is to undertake telephone triage of referrals which come into the service. The aim is to provide information, advice, signposting and/or make referrals to multi-agency partners utilising established pathways. This includes referrals relating to a wide range of health and wellbeing themed topics including homelessness prevention.
To receive phone calls from members of the public in relation to several service pathways and to deal with calls efficiently and effectively.
About You
To apply for this post, you must:
* NVQ 2 in Business Administration or equivalent relevant qualification or experience
* Experience of liaising with customers/clients via a range of methods
* Experience of working in a customer facing role or environment
* Experience of accurately capturing, storing and retrieving information to meet organisational and customer need
* Excellent communication skills both written and verbal
* Able to adapt to dealing with all kinds of customers in order to assist them adequately
* Be competent in using Microsoft Office applications including Word and Excel
In addition, we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Danny Saines (Operations Manager - Integrated Lifestyles)
Telephone:
To contact me via email, please click here
How to Apply
At Leicestershire County Council we're looking for top talent from all walks of life. Whoever you are, wherever you're from, and whatever your background - we care about what you bring to our organisation, not just what's on your CV. That's why we've designed a recruitment process that's fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we'd love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the 'About You' section above. Without this information, we won't be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning select option 2) or raising a ticket via our online portal:
By applying for this post, you agree to our Terms and Conditions.
About Leicestershire County Council
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.
Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.
For further information on what it's like to work for us and the benefits we offer, please refer to the following:
Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us