Job Description
As a Night Porter, you will...
* Provide customers with a heartfelt and memorable experience each and every time they visit
* Be the first point of contact for late arrival check-ins and walk-ins
* You’ll ensure guest and business safety, and security is top priority at all times
* In the event of a fire, evacuate all guests and team from the business safely and quickly
* Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
* Ensure a clean and well maintained environment for all guests.
Qualifications
As a Hotel Staff, you will...
* Provide customers with a heartfelt and memorable experience each and every time they visit.
* Meet and greet our customers and check them into their hotel room upon arrival.
* Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
* Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What you’ll bring…
* Willingness to learn and expand your skills.
* Have a great eye for detail, making sure every pint is poured to perfection.
* A passion for giving great service and making sure every customer receives a warm welcome.
* A positive can-do attitude and be a real team player.
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
* The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
* Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
* Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
* Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
* Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
* Wagestream – access your wage before payday for when life happens.
* Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…