What you will do:
1. You need to build key relationships with key internal stakeholders
2. Manage all aspects of Risk, Operational and Regulatory
3. Demonstrate ability to maximise the customer relationship whilst being compliant during customer interactions with awareness of Treating Customers Fairly (TCF)
4. Manage, influence and build an internal network across Metro Bank to ensure a One Team approach for customers and colleagues
5. Liaise with other internal stakeholders to deliver required propositions and pricing requirements, risk policies and reporting set and managed within appetites
6. Make decisions to support Metro Bank’s business objectives whilst reinforcing the correct Metro Bank operational processes and ensuring we get things right the first time for the customer.
7. Responsible for financial crime risk of the department and report to necessary stakeholder/management
8. Knowledge of requirements of onboarding clients from a variety of jurisdictions
9. Ability to generate new business and be an ambassador for the brand to external stakeholders
10. Be aware of the capabilities of the Metro Bank Group and identify customer needs so that we can service, these needs within our capability,, Asset Finance, Invoice Discounting, Bacstel, Credit Cards, Cash Management Solutions, FX needs, Borrowing requirements.
11. Support retail colleagues in local Stores and across the bank
12. Actively looking for ways to challenge and improve processes to benefit the customer
13. Be a role model for the Inward Investment Team and Metro Bank when dealing with customers, intermediaries and colleague
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
What you will need:
14. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
15. Fluent in key language in addition to English, eg French, German, Italian Japanese, Dutch, Spanish
16. Excellent communication and customer/client relationship management with the ethos of providing exceptional customer service.
17. Be a People-People person with great communication skills, both verbal and written, and the ability to make complex instructions simple for our customers to understand
18. A self starter, motivated to meet or exceed your own personal and business objectives
19. Ability to build rapport internally and externally.
20. Track record in successfully building, maintaining and growing valuable commercial banking relationships
Our promise to you…
21. We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role!
22. We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
23. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
24. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.